Export MPAN data incomplete so can't switch

parnellx

Hi,

I'm in an incredibly frustrating situation which I'm wondering if anyone has encountered.

I signed up for SEG with British gas earlier in the year and have had a payment from them.

So far so good.

I switched import to octopus in November and decided to switch SEG too as I'll get 15p per kWh exported which is more than double I'm getting from British gas

Octopus have tried taking over my export MPAN but the data isn't complete so they can't. They have been really helpful and explained what British gas needs to do (it's a 5min job and there's an industry process to do it) but I just can't get British gas to fix it. They ignore emails and can't help over the phone

I even tried logging a complaint early December and it's apparently been closed without any explanation.
I'm at my wits end with them. Has anyone else experienced this and where do I go next?

Trying to sort out before the spring when I'll start exporting significant amount of energy.

Thanks

Petriix

That sounds very frustrating. I'm in the process of switching to Outgoing Octopus from deemed exports with Ecotricity. My smart meter was installed by British Gas so I'm hoping that I don't encounter anything similar. Good luck getting it fixed! 

sevenhills

Try these?

https://www.energyombudsman.org/how-we-can-help/energy-suppliers

parnellx

sevenhills said:

Try these?

https://www.energyombudsman.org/how-we-can-help/energy-suppliers

Thanks. Need to wait another 2.5 weeks then I'll be able to log it with them