Lease insurance crash end of contract

LGARRATT24

Hi! My partner has a car through his work through a lease scheme, unfortunately he had a crash in it early December, no others involved just bad snow and went into roundabout. The contract was up the end of December, the leasing company advised he would need to pay for the lease until the car has been fixed and handed back. This was fine at the time under the assumption it would get fixed relatively early(ish!) but it’s since been a month, and the car is still sat in storage with no garage assigned to it, to assess the damage, the leasing company took out the insurance on my partners behalf. He didn’t take it out personally came with the package. We’re worried that the car is going to say unfixed indefinitely (as they are advising no timelines) and he still has to pay for the car until it is fixed. We are raising a resolver tomorrow to try and organise the fix but wondered if this was normal procedure or are they trying to get there monies worth? He also has no other car that has been provided to him via the insurance. So he’s paying for a service he is no longer getting, what if the fix takes 12 months? Is he still required to pay even though he isn’t driving the car or any other car provided by the leasing company? 

DullGreyGuy

Why are you going to add delay by putting a third party (resolver) into the process which may well just result in a letter/email in a couple of weeks time saying they won't deal with third parties?

Make the complaint yourself and start the clock ticking on being able to escalate it to the Financial Ombudsman if you don't like the answer. 

Alderbank

This might not be a consumer rights issue. Consumer rights are specific to a contract between a trader and a consumer.
Sometimes the lease is a B2B contract between the vehicle leasing company and the employer, and the rights and obligations applying to the employee (your husband in this case) are part of his contract of employment which falls under employment law.
Often, companies have a fleet manager within the Purchasing department to deal with these things.

What does your husband's paperwork actually say?