Help please - bought a used car oil light and fault within 14 days

Ectophile

You're going to get better advice from a solicitor than from a bunch of random people on the internet*.

*and that does include me.

sevenhills

Ectophile said:

You're going to get better advice from a solicitor than from a bunch of random people on the internet*.

*and that does include me.

People get lots of differing advice online, but it helps them think about the problem. 

Drew1980

yea - thanks, people have such strong opinions in person too and can be very diferent/countering, which makes it confusing as hell

m0bov

Solicitor would cost £xxxx, all you need to do is reject the car if its taking too long. How did you pay for the car?

Drew1980

"Solicitor would cost £xxxx, all you need to do is reject the car if its taking too long. How did you pay for the car?" 

Bank transfer.  Wife's niece is a solicitor, think they can be a bit like GPs sometimes tho, don't have detailed knowledge on specific types of cases/problems. Although issues with cars is a big thing I imagine.

- Just to update - got a full refund. Sent recorded letter using CAB template to dealership - still no refund
Sent letter to complaints/head office and did a freedom of info request for all calls, emails, text messages that mention the car, me and/or the wife - offered refund 3 days later.

One important bit of info for anyone looking to get a refund on a car - according to the last guy at CAB I spoke to - "the clock stops ticking" on the 30 days window to return with a fault, if you/the new car owner, hasn't been in possession of the car. 

We only had it 2 weeks before fault and then it took 3 weeks to inspect the car - so I thought 30 day window was up, but apparently not.

Not sure exactly why they decided on a refund, we complained about a few breaches of CRA 2015

Was proper stressful, took us about 8 years of living like hermits to save the money...