British Gass account created without authorisation

sheramber

When I moved in I tried to register with BG  online registration failed.

Used the chat service and found out that the previous owner had not notified them of leaving.

Also, the smart gas meter was not registering with them.  Previous bills had been estimated,

I told them my date of entry and the figures on entry, which were higher than the estimated readings.

I continued to take monthly readings since the meter was not transferring the readings.

The bills they sent out were wrong ,  They used the previous estimated readings as the starting readings and I had to contact them though chat three times, speaking to three different people who told me the previous person had not done the right things,  before they got it right.

Each time I calmly told them what my starting readings were and what current readings were.

I moved in at the beginning of the December and it was May before they finally cancelled all the previous bills and issued am uptodate  correct one.

No complaint, no moaning, just calmly, but firmly,  told them what the correct position was.

housebuyer143

sheramber said:

When I moved in I tried to register with BG  online registration failed.

Used the chat service and found out that the previous owner had not notified them of leaving.

Also, the smart gas meter was not registering with them.  Previous bills had been estimated,

I told them my date of entry and the figures on entry, which were higher than the estimated readings.

I continued to take monthly readings since the meter was not transferring the readings.

The bills they sent out were wrong ,  They used the previous estimated readings as the starting readings and I had to contact them though chat three times, speaking to three different people who told me the previous person had not done the right things,  before they got it right.

Each time I calmly told them what my starting readings were and what current readings were.

I moved in at the beginning of the December and it was May before they finally cancelled all the previous bills and issued am uptodate  correct one.

No complaint, no moaning, just calmly, but firmly,  told them what the correct position was.

But you had to wait 6 months and speak to numerous people - it shouldn't be that way.
In the last 3yrs BG have clearly tried to save money and the customer service is the worst now and what you described is a typical occurrence. I find that going straight to the complaints team the first time my issue isn't sorted, tends to get me through to someone who knows what they are doing and actually follows through.