Racist incident from a bus driver in Glasgow- what to do?

TBagpuss

JReacher1 said:

I would appeal and clearly state the facts which don’t match what the driver said. I would also offer to provide a copy of your matriculation card and clarify that  although you didn’t present this to the driver it is still clearly you. 

I agree. Respond and explain that they are mistaken, that at no time did you state that you were not the person in the photo, and that in fact you offered to show additional forms of ID to show that the name matched that on your ID, as proof it was yours. That the only suggestion that it was someone else's was from the driver  and further that it appeared that the driver was unwilling to actually look at the photo to confirm that it was you. 
You may wish to say that you fully understand that it is not permitted to use another person's ID / Card but that you were not doing so, and that you felt that the driver was motivated by racism becasue he had previously driven past you without stopping,  and because he was rude and unprofessional and declined to check your ID.