Goods Return

Okell

Mark_d said:

... If retailers didn't do this, people would buy gifts at full price.  Then post Xmas, return the gift and re-buy it at the sale price.

But that's exactly what people (and retailers) actually do - and are often advised to do by others on this board.  Have you never noticed?  

It is - of course - what also happens with distance sales when the price drops before the cancellation window expires.  If the store has an in-store returns policy the principle is exactly the same.

born_again

Okell said:

If Sainsburys policy permits returns and refunds for in-store purchases (which it does so far as I'm aware - I've certainy taken advantage of it in the past myself) then the OP is entitled to a refund of what they paid for the returned item, not the current price.

(Would those posters who think it's the current price that should apply still say so if the price had gone up?)

What I'm at a loss to understand is why the OP didn't point this out when they received the refund instore...

OP made no mention of a receipt, but did state a gift, so could be a gift receipt. So could be the reason for the refund at current price?

user1977

born_again said:

Okell said:

If Sainsburys policy permits returns and refunds for in-store purchases (which it does so far as I'm aware - I've certainy taken advantage of it in the past myself) then the OP is entitled to a refund of what they paid for the returned item, not the current price.

(Would those posters who think it's the current price that should apply still say so if the price had gone up?)

What I'm at a loss to understand is why the OP didn't point this out when they received the refund instore...

OP made no mention of a receipt, but did state a gift, so could be a gift receipt. So could be the reason for the refund at current price?

They said they "made a purchase" so I presume they were the customer. Wouldn't a gift receipt result in the same value anyway?

RefluentBeans

Okell said:

If Sainsburys policy permits returns and refunds for in-store purchases (which it does so far as I'm aware - I've certainy taken advantage of it in the past myself) then the OP is entitled to a refund of what they paid for the returned item, not the current price.

(Would those posters who think it's the current price that should apply still say so if the price had gone up?)

What I'm at a loss to understand is why the OP didn't point this out when they received the refund instore...

Agree - I assume a mistake was made by the till staff. If the OP has both receipts still they should be able to go in and ask for the difference. 

born_again

user1977 said:

born_again said:

Okell said:

If Sainsburys policy permits returns and refunds for in-store purchases (which it does so far as I'm aware - I've certainy taken advantage of it in the past myself) then the OP is entitled to a refund of what they paid for the returned item, not the current price.

(Would those posters who think it's the current price that should apply still say so if the price had gone up?)

What I'm at a loss to understand is why the OP didn't point this out when they received the refund instore...

OP made no mention of a receipt, but did state a gift, so could be a gift receipt. So could be the reason for the refund at current price?

They said they "made a purchase" so I presume they were the customer. Wouldn't a gift receipt result in the same value anyway?

OP said
I recently made a purchase from Sainsburys which was a xmas gift. As it was unsuitable i retuned the item.

So we can only take it that it was given to the person, who found it unsuitable & asked OP to return. Or had someone given Op funds to buy something for themselves.
Bit of a odd one really.

sheramber

A gift receipt does not show the purchase price. That is the point of them. The recipient doesn’t see the price paid. 

It may be that when the serial number is input into the till it defaults to the current price.
The sales assistant would not know from the gift receipt how much was paid.