Family History Website Auto Renewal. Is there a cooling off period

sheramber

Pollycat said:

sheramber said:

3. Refund Policy

MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of being charged.
The money back guarantee applies to MyHeritage subscriptions (Premium, PremiumPlus, Data or Complete), and not to shipped products such as MyHeritage DNA kits.
All refunds will be reimbursed to the original credit card with which the purchase was made. Note that after a refund is made, it may take a few business days until the funds appear in your account.

https://www.myheritage.com/terms-and-conditions

Do you think that also applies to auto-renewals?
Or just new sign-ups?

The OP will lose nothing by asking the company for a goodwill gesture.

It doesn’t specify new subscriptions only. The OP won’t get a refund without asking so worth asking

Pollycat

sheramber said:

Pollycat said:

sheramber said:

3. Refund Policy

MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of being charged.
The money back guarantee applies to MyHeritage subscriptions (Premium, PremiumPlus, Data or Complete), and not to shipped products such as MyHeritage DNA kits.
All refunds will be reimbursed to the original credit card with which the purchase was made. Note that after a refund is made, it may take a few business days until the funds appear in your account.

https://www.myheritage.com/terms-and-conditions

Do you think that also applies to auto-renewals?
Or just new sign-ups?

The OP will lose nothing by asking the company for a goodwill gesture.

It doesn’t specify new subscriptions only. The OP won’t get a refund without asking so worth asking

Yes, I acknowledged that.

I was just curious how you personally read what you had quoted.

born_again

IvanOpinion said:

I thought they had to notify you in advance of taking a renewal payment.

Nope.

But most do..
Which is why checking junk/spam inbox is a must..

HillStreetBlues

Pollycat said:

sheramber said:

3. Refund Policy

MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of being charged.
The money back guarantee applies to MyHeritage subscriptions (Premium, PremiumPlus, Data or Complete), and not to shipped products such as MyHeritage DNA kits.
All refunds will be reimbursed to the original credit card with which the purchase was made. Note that after a refund is made, it may take a few business days until the funds appear in your account.

https://www.myheritage.com/terms-and-conditions

Do you think that also applies to auto-renewals?
Or just new sign-ups?

The OP will lose nothing by asking the company for a goodwill gesture.

It would have to state new sign ups only if there was a restriction
Under those T&Cs  a full refund is due, so not a goodwill gesture, as it's part of the contract.

born_again

HillStreetBlues said:

Pollycat said:

sheramber said:

3. Refund Policy

MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of being charged.
The money back guarantee applies to MyHeritage subscriptions (Premium, PremiumPlus, Data or Complete), and not to shipped products such as MyHeritage DNA kits.
All refunds will be reimbursed to the original credit card with which the purchase was made. Note that after a refund is made, it may take a few business days until the funds appear in your account.

https://www.myheritage.com/terms-and-conditions

Do you think that also applies to auto-renewals?
Or just new sign-ups?

The OP will lose nothing by asking the company for a goodwill gesture.

It would have to state new sign ups only if there was a restriction
Under those T&Cs  a full refund is due, so not a goodwill gesture, as it's part of the contract.

Auto renew is just a continuation of the same service, so there is no 14 days,

Which is why new regulations are mooted on these types of services

https://www.gov.uk/government/publications/digital-markets-competition-and-consumers-bill-supporting-documentation/enhancing-consumer-rights-policy-summary-brief

sheramber

The company ois based in Israel and laws of Tel Aviv apply. Are they the same as UK?

HillStreetBlues

born_again said:

HillStreetBlues said:

Pollycat said:

sheramber said:

3. Refund Policy

MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of being charged.
The money back guarantee applies to MyHeritage subscriptions (Premium, PremiumPlus, Data or Complete), and not to shipped products such as MyHeritage DNA kits.
All refunds will be reimbursed to the original credit card with which the purchase was made. Note that after a refund is made, it may take a few business days until the funds appear in your account.

https://www.myheritage.com/terms-and-conditions

Do you think that also applies to auto-renewals?
Or just new sign-ups?

The OP will lose nothing by asking the company for a goodwill gesture.

It would have to state new sign ups only if there was a restriction
Under those T&Cs  a full refund is due, so not a goodwill gesture, as it's part of the contract.

Auto renew is just a continuation of the same service, so there is no 14 days,

Which is why new regulations are mooted on these types of services

https://www.gov.uk/government/publications/digital-markets-competition-and-consumers-bill-supporting-documentation/enhancing-consumer-rights-policy-summary-brief

It nothing about the 14 days or auto renew it's about the contract.

3. Refund Policy

MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of being charged.
The money back guarantee applies to MyHeritage subscriptions (Premium, PremiumPlus, Data or Complete), and not to shipped products such as MyHeritage DNA kits.
All refunds will be reimbursed to the original credit card with which the purchase was made. Note that after a refund is made, it may take a few business days until the funds appear in your account.

As money was taken out on the 28th Dec that's within the 30 days of being charged.

So although the OP was looking to get out of the contract via auto renew or cooling off, that isn't the way forward in this case.

brightondave

GrumpyDil said:

No cooling off period but you have nothing to lose by contacting them tomorrow to ask if there is a possibility of a refund. 

Just to update. They were really nice about it and fully refunded to my bank within 5 days. No complaints here.