Booked a taxi at a set price and then charged me more without telling me

ArbitraryRandom

Don't worry about editing your first post - anyone reading the thread can see your posts  

First if I were you I'd go into the app and take some screenshots replicating the journey (basically take a screen capture of each step to booking the journey then just cancel it before the taxi arrives - as it says you can cancel anytime). You're not bothered by the cost of that journey, but the information you as a customer are given (if there's any links to T&Cs or if it says 'quote' or indicates the charges started at dispatch etc). 

If you know their address (or email address), you can then write a letter of complaint. Someone might be able to help with that, but your grounds would be that you understand there may be some variance based on the actual journey length, but nothing in the app says the charges start at the taxi dispatch rather than pickup; if the charged DID include from dispatch then that should have been included in the quote and doesn't explain the discrepancy; and that the terms and conditions weren't made available to you to allow you to cancel (as per UK consumer regulations for service contracts). 

When that fails to generate a refund (cynical me), then you go to your card and say that it was a fraudulent transaction - explain what happened and ask for a refund of the difference between the quote and the price you were charged.

Be aware that there's a good chance they will refuse you service in the future if you do this... so if you rely on the local taxi service then you should factor that into your decision to take this further. 

born_again

Just a thought.
When was this trip?
Not a late night/early morning or over the holiday period was it when prices are often a lot higher.