VW integration with Intelligent Octopus

330d

For those on Intelligent Octopus and having a VW EV, how are are getting on with creating schedules and charging for the past week or so?

This only applies to those who have integrated Octopus with the car and not a charger.

I have been struggling for the past week in terms of the car not charging and sometimes not creating a schedule.

Looking on other forums, it appears a few others have the same issue too.

Magnitio

Over the past 4 weeks I have had an issue on 4 occasions. An example was on the night of 23/12 to 24/12 when a charging schedule was provided with some gaps. After the first charging session of half an hour, the charging stopped but didn't restart. I found out at 7AM and had to restart the process by disconnecting and reconnecting the car. This is on a VW e-Golf using a granny charger. Not sure whether these issues are due to Octopus, VW software/comms or the car itself. Charged last night with multiple gaps in the schedule and had no issues at all.

JSHarris

I had similar problems when trying to use an app to set charge times for the car.  Turned out to be an obvious problem, but one that for some reason hadn't occurred to me.  There's no mobile signal here, so although apps work on the house WiFi, the car is totally deaf so can't respond!  I had wondered why I could send a destination to the car from the app when away on holiday but couldn't at home - definitely brain fade on my part.

330d

Magnitio said:

Over the past 4 weeks I have had an issue on 4 occasions. An example was on the night of 23/12 to 24/12 when a charging schedule was provided with some gaps. After the first charging session of half an hour, the charging stopped but didn't restart. I found out at 7AM and had to restart the process by disconnecting and reconnecting the car. This is on a VW e-Golf using a granny charger. Not sure whether these issues are due to Octopus, VW software/comms or the car itself. Charged last night with multiple gaps in the schedule and had no issues at all.

Thanks.

I have an e-Golf too and have been issues for the past week or so in terms of Octopus taking a long time (almost an hour) to create a schedule once plugged in.

And once that's done , if there are any breaks in the schedule, it is unable to restart.

Magnitio

330d said:

Magnitio said:

Over the past 4 weeks I have had an issue on 4 occasions. An example was on the night of 23/12 to 24/12 when a charging schedule was provided with some gaps. After the first charging session of half an hour, the charging stopped but didn't restart. I found out at 7AM and had to restart the process by disconnecting and reconnecting the car. This is on a VW e-Golf using a granny charger. Not sure whether these issues are due to Octopus, VW software/comms or the car itself. Charged last night with multiple gaps in the schedule and had no issues at all.

Thanks.

I have an e-Golf too and have been issues for the past week or so in terms of Octopus taking a long time (almost an hour) to create a schedule once plugged in.

And once that's done , if there are any breaks in the schedule, it is unable to restart.

What time of day have you been plugging in the car? It can take a while to get the schedule, especially if you plug in earlier in the day.
I've read of others having issues with the recent changes that VW have made to their apps and control software. It looked like they concentrated on getting the changes made for the ID cars and then addressed e-Golf and e-Up almost as an after-thought. There have also been issues for people who use wall-boxes, such as Ohme, where they didn't work with the Octopus/e-Golf combination for a while until the software was updated. I have yet to see any pattern for the issues I have had (it worked perfectly again last night with 4 half-hour slots and 1 hour slot). If it starts to happen more frequently, I shall contact Octopus for support or switch to fixed charging sessions when it's essential that the car is charged for the next morning. I may also also get a proper charger installed, but even they don't seem to be 100% reliable and are not cheap!

born_again

330d said:

For those on Intelligent Octopus and having a VW EV, how are are getting on with creating schedules and charging for the past week or so?

This only applies to those who have integrated Octopus with the car and not a charger.

I have been struggling for the past week in terms of the car not charging and sometimes not creating a schedule.

Looking on other forums, it appears a few others have the same issue too.

Isn't the whole point of IO that Octopus decide when you can charge?

So remove your schedules & let them decide when to charge, which if excess power can be during the daytime & not only is car charged @7.5p, but also whole house is paying that. Or it will charge car in the 11:30 to 05:30 period. just set a charge limit in car if you do not want 100% charge.

330d

born_again said:

330d said:

For those on Intelligent Octopus and having a VW EV, how are are getting on with creating schedules and charging for the past week or so?

This only applies to those who have integrated Octopus with the car and not a charger.

I have been struggling for the past week in terms of the car not charging and sometimes not creating a schedule.

Looking on other forums, it appears a few others have the same issue too.

Isn't the whole point of IO that Octopus decide when you can charge?

So remove your schedules & let them decide when to charge, which if excess power can be during the daytime & not only is car charged @7.5p, but also whole house is paying that. Or it will charge car in the 11:30 to 05:30 period. just set a charge limit in car if you do not want 100% charge.

Yes that's how it works. 

When I say creating a schedule, I mean Octopus creating it, not me doing it.

For example, in the octopus app I set a departure time of 8am and 80% charge. So when I plug the car in, it should create a schedule on how it intends to charge the car by 8am.

Where it took mins for Octopus to show me the schedule, it now takes almost an hour and sometimes it doesn't  at all meaning the car did not get charged.

330d

Magnitio said:

330d said:

Magnitio said:

Over the past 4 weeks I have had an issue on 4 occasions. An example was on the night of 23/12 to 24/12 when a charging schedule was provided with some gaps. After the first charging session of half an hour, the charging stopped but didn't restart. I found out at 7AM and had to restart the process by disconnecting and reconnecting the car. This is on a VW e-Golf using a granny charger. Not sure whether these issues are due to Octopus, VW software/comms or the car itself. Charged last night with multiple gaps in the schedule and had no issues at all.

Thanks.

I have an e-Golf too and have been issues for the past week or so in terms of Octopus taking a long time (almost an hour) to create a schedule once plugged in.

And once that's done , if there are any breaks in the schedule, it is unable to restart.

What time of day have you been plugging in the car? It can take a while to get the schedule, especially if you plug in earlier in the day.
I've read of others having issues with the recent changes that VW have made to their apps and control software. It looked like they concentrated on getting the changes made for the ID cars and then addressed e-Golf and e-Up almost as an after-thought. There have also been issues for people who use wall-boxes, such as Ohme, where they didn't work with the Octopus/e-Golf combination for a while until the software was updated. I have yet to see any pattern for the issues I have had (it worked perfectly again last night with 4 half-hour slots and 1 hour slot). If it starts to happen more frequently, I shall contact Octopus for support or switch to fixed charging sessions when it's essential that the car is charged for the next morning. I may also also get a proper charger installed, but even they don't seem to be 100% reliable and are not cheap!

Thanks, I've raised it both with Octopus and also VW. Waiting for a response 

Magnitio

Just seen this on another forum as a response from Octopus to issues a customer is experiencing:

"VW Group is going through the process of restricting the volume of third party control for their brands. This includes control under the Intelligent Octopus Go. .....Affected customers will have incomplete charging schedules and may not meet their target charge. We’re working with the manufacturer to provide a solution to this."

born_again

330d said:

Magnitio said:

330d said:

Magnitio said:

Over the past 4 weeks I have had an issue on 4 occasions. An example was on the night of 23/12 to 24/12 when a charging schedule was provided with some gaps. After the first charging session of half an hour, the charging stopped but didn't restart. I found out at 7AM and had to restart the process by disconnecting and reconnecting the car. This is on a VW e-Golf using a granny charger. Not sure whether these issues are due to Octopus, VW software/comms or the car itself. Charged last night with multiple gaps in the schedule and had no issues at all.

Thanks.

I have an e-Golf too and have been issues for the past week or so in terms of Octopus taking a long time (almost an hour) to create a schedule once plugged in.

And once that's done , if there are any breaks in the schedule, it is unable to restart.

What time of day have you been plugging in the car? It can take a while to get the schedule, especially if you plug in earlier in the day.
I've read of others having issues with the recent changes that VW have made to their apps and control software. It looked like they concentrated on getting the changes made for the ID cars and then addressed e-Golf and e-Up almost as an after-thought. There have also been issues for people who use wall-boxes, such as Ohme, where they didn't work with the Octopus/e-Golf combination for a while until the software was updated. I have yet to see any pattern for the issues I have had (it worked perfectly again last night with 4 half-hour slots and 1 hour slot). If it starts to happen more frequently, I shall contact Octopus for support or switch to fixed charging sessions when it's essential that the car is charged for the next morning. I may also also get a proper charger installed, but even they don't seem to be 100% reliable and are not cheap!

Thanks, I've raised it both with Octopus and also VW. Waiting for a response 

Which wall box are you using?

As I have a Ohme, & you can not use Octopus app, you have to use the Ohme one for charging car.

330d

Magnitio said:

Just seen this on another forum as a response from Octopus to issues a customer is experiencing:

"VW Group is going through the process of restricting the volume of third party control for their brands. This includes control under the Intelligent Octopus Go. .....Affected customers will have incomplete charging schedules and may not meet their target charge. We’re working with the manufacturer to provide a solution to this."

Thanks.

I still think the fundamental issue is with VW and not Octopus.

As on the VW app, if I stop the charge, I am unable to restart it. So if VW themselves can't restart the charge, than 3rd parties like Octopus have no chance.