NordicTrack serial number

rockchick113

not sure with thread to put this in. and also not sure if anyone can help I've been trying to register a Nordictrack cross trainer 
Even time I get to putting in the serial number is saying its not a valid format. I've tried all ways to input the number. I feel as though I'm going mad.I'm not 2 days over for claiming the extra warranty . so not happy.

Robin9

Are any of the numbers actually letters ?
What is the number on the product?  Can we have a photo ?

cymruchris

Where did you buy it?

Sometimes if someone is selling stock that was destined for another market - the serial numbers might not be on the UK database for additional warranty coverage. Happens a lot with electronics such as cameras. You might have to contact NT's Uk customer service to see if they can manually add it - or whether they'll refuse to do so if it's not UK stock.... (this is all just a possibility to consider at this stage)

rockchick113

Robin9 said:

Are any of the numbers actually letters ?
What is the number on the product?  Can we have a photo ?

This is a photo of the label

rockchick113

cymruchris said:

Where did you buy it?

Sometimes if someone is selling stock that was destined for another market - the serial numbers might not be on the UK database for additional warranty coverage. Happens a lot with electronics such as cameras. You might have to contact NT's Uk customer service to see if they can manually add it - or whether they'll refuse to do so if it's not UK stock.... (this is all just a possibility to consider at this stage)

Fitness superstore, I tried yesterday to ring, but close until new year, My next plan was to ring in new year to try and sort it. Its just frustrating 

cymruchris

rockchick113 said:

cymruchris said:

Where did you buy it?

Sometimes if someone is selling stock that was destined for another market - the serial numbers might not be on the UK database for additional warranty coverage. Happens a lot with electronics such as cameras. You might have to contact NT's Uk customer service to see if they can manually add it - or whether they'll refuse to do so if it's not UK stock.... (this is all just a possibility to consider at this stage)

Fitness superstore, I tried yesterday to ring, but close until new year, My next plan was to ring in new year to try and sort it. Its just frustrating 

I'd imagine they're pretty decent as suppliers go - so likely a phone call to try and remedy in the new year as you say... You might not be the only one having the problem. You could email both fitness superstore and nordictrack directly to explain you're having a problem - to get the fact you've tried to report it on record, even if it's solved by a phone call in January.

cerebus

Are you putting the o's as numbers or letters as they look like numbers

Why do companies do this and make it ambiguous?

rockchick113

cerebus said:

Are you putting the o's as numbers or letters as they look like numbers

Why do companies do this and make it ambiguous?

I’ve tried both, as soon as I put the pp it comes up with the not valid format, I’ve even tried vv instead of the w. So frustrating 

Robin9

That's a double V followed by a double O not zero

TadleyBaggie

Strange it states 60Hz, we are 50Hz.

RumRat

Have you tried leaving the PP off?