Octopus Intelligent: 'Something went wrong'. Unable to sign up due to Enode issue, anyone else?

MWT

Petriix said:

I think this is possibly the same issue many Zappi owners faced when signing up. There is a manual workaround which the smart team can do to fix it, you just need to get through to the right people. I recommend try Twitter as they seem pretty responsive there. 

That was a different problem related to an issue with the display of the T&C's, or a partial previous onboarding attempt as mentioned earlier.

AmIAnOctopus

MWT said:

AmIAnOctopus said:

After raising this with our Smart Tariff Team it has now come to light that there is currently an issue we are having with Enode. Unfortunately right now we dont have a fix for the current onboarding problem yourself and others are currently having however we are aware of the issue and are working with Enode to resolve these problems.

I sincerely apologies that we still cannot currently get you on the Inteligent Octopus tariff and appreciate the patience you have given us to resolve this. Once the issue has been resolved we shall be sending out emails to customers who have been facing the onboarding issue to let them know and to be able to bring them on to their desired tariff.

They did not reply when I asked for a timeline on fix. I'm not sure how else to escalate, hence this thread trying to find the others they claim are experiencing this problem. 

So when exactly did you get the email confirming they were aware of an issue with Enode?

I suspect there really isn't anything you can do to further escalate this if they are dealing with a 3rd party integration issue...

October. True, but knowing there's a timeline on a fix versus being on the very bottom of a list is what I'm after. Hence the thread to explore what experience others may have had, given Octopus claim this is affecting others.

Petriix said:

I think this is possibly the same issue many Zappi owners faced when signing up. There is a manual workaround which the smart team can do to fix it, you just need to get through to the right people. I recommend try Twitter as they seem pretty responsive there. 

I'll sign up for Twitter and give this a go. Shame their own direct CS is so poor!