Cahoot Online Services

DavidAC

Just logged back in in this is working now, I can read my messages again. I could not see an option to delete this thread. No maturity option and gets moved to a new 1.2% easy access. I will transfer it out as soon as it matures.

They sent me an "You have an important new document to read" email with "You may need to take action" in the text but I cannot read it. For a few days now I get the following message when I try to read or send secure messages.

"We're sorry Online Banking is not available at the moment. We're working to fix the problem as soon as we can.
For general enquires you can still email us at contact.us@cahoot.com"

I sent an email over a week ago and have not received a reply. I have a fixed account maturing soon.

Are their secure message services working or is it just my account?

Catplan

I was able to login and read messages latest being sent 19th Dec.

Logged in on iPad using safari browser.

SiskaFiasco

I had a Cahoot account years ago, possibly 20 or 30 years ago.  I am sure I had very little money in it, but have no idea what my password would be! I have just received an email as follows...

  This email is intended for (Removed by Forum Team), 8PR

 

 

Important Information

 

 

31/05/2024

 

Dear MRS (Removed by Forum Team)

 

You may need to take action

 

Please log on to your Mobile Banking app or Online Banking as soon as possible. You have an important new document to read.

 

It relates to your:

 

• Account summary ending in (Removed by Forum Team).

 

How to see it

       1.    log on to cahoot Online Banking; and

       2.     select ‘e-Documents’ from the left-hand menu.

 

You may need to take action based on the information in this document.

 

Check your documents regularly

 

Please remember to check back regularly. We may send you documents which you need to respond to. Your online documents are stored for 7 years and can be viewed, downloaded and printed at any time.

 

Kind regards

 

The cahoot Team
--------------------
Over the internet it says about Cahoot:-
We're here to help. Please send a secure message from the online banking 'Help & contact us' tab or call us on: 0330 678 2811 (or +44 1908 937 222 if calling from abroad). We're open Monday to Friday 8am-6pm, and Saturday 9am-5pm.

flaneurs_lobster

Not sure what point you are making. If you need a password reset then just follow the online instructions.

In any case it would be a good idea to remove your real name from your post, against MSE policy to be identifiable, and may lead to spam/scams.

Catplan

Cahoot launched in 2000, that looks similar to emails I get when they send you an online doc.

the telephone numbers are on the Cahoot contacts, but check the header…. As flaneurs_lobster says follow password reset online instructions.