Train Delay Repay to BA Amex?
I know if you purchase something using a BA Amex, then return it for a refund, Amex deduct any BA Avios points originally earned at the time of initial purchase – fair enough.
However, should this apply for delay repay compensation on trains?
Basically, I purchased a ticket on Transpennine Express (TPE) using my BA Amex. I used the ticket (I travelled on the booked train) but as the train was so late, I became entitled to 100% delay repay.
TPE have now sent the delay repay compensation back to my Amex card but Amex have taken back the Avios initially awarded (obviously thinking it was a refund of the original ticket as opposed to compensation for the train being very very late).
I know the value of the Avios is relatively low, but is it correct that Amex deduct the Avios on what is effectively a compensatory payment, not a refund of the original ticket?
Or should TPE be using a different MCC code etc for delay repay payments as opposed to ticket refunds in order to differentiate between the two (I have no idea what codes are actually used).
Just interested on the forum’s view on this?
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