Failed by Currys Terrible Customer Service

Grumpy_chap

MeteredOut said:

This thread is a great example of the downside of vouchers - you have reduced rights outside of working with the retailer directly (eg, S75, chargeback etc).

I think the OP may have purchased their vouchers via a workplace scheme such as Reward Gateway where you buy the vouchers but at a discount to the face value, so you need to weigh up the saving versus the downside.
For a purchase in store, where you walk out with the goods, the downside the OP experienced (delayed delivery) ceases to be a possibility, though product failure could still arise.
Some of the workplace voucher schemes even work with an APP on the mobile phone, so you can buy the voucher and use right away in the store.

In the OP's case, had chargeback been processed, it would have complicated matter further in all probability.

Hoenir

Ergates said:

NunuoftheNorth said:

all topped by a phone call from a number in Chichester with a man who wilfully refused to understand the problem and hung up when I called him a fool. 

Pro-tip:  Insulting the people you're wanting to help you doesn't generally end well.

Precisely what customer service agents are allowed to do. Being rude and abusive towards people doing their jobs simply isn't acceptable. Likewise it's likely to have been formally reported and noted. 

born_again

Grumpy_chap said:

MeteredOut said:

This thread is a great example of the downside of vouchers - you have reduced rights outside of working with the retailer directly (eg, S75, chargeback etc).

I think the OP may have purchased their vouchers via a workplace scheme such as Reward Gateway where you buy the vouchers but at a discount to the face value, so you need to weigh up the saving versus the downside.
For a purchase in store, where you walk out with the goods, the downside the OP experienced (delayed delivery) ceases to be a possibility, though product failure could still arise.
Some of the workplace voucher schemes even work with an APP on the mobile phone, so you can buy the voucher and use right away in the store.

In the OP's case, had chargeback been processed, it would have complicated matter further in all probability.

Chargeback would only be for the amount currys debited the card for.
There would be no rights against the voucher site. As they provided what was ordered.

Okell

NunuoftheNorth said:

... Sorry to hi-jack this discussion but as a newbie I am not yet allowed to start a thread. 

Are you sure you can't start a new thread?  I'm pretty sure the vast majority of new threads on these boards are started by "newbies".  (It would be a pointless forum if newbies couldn't create threads...)

If you want to complain about Currys start a new thread - don't resurrect one half a year old.

sheramber

NunuoftheNorth said:

In the Darlington Curry's, a salesman conned me and my wife by telling us he could check, on his personal computer, whether or not our contract with Sky had expired. He told us it had, and sold us a new Freesat TV and box.

Subsequently, Sky asked us to pay a penalty for leaving the contract early. Since the salesman had assured us the contract was up, I refused to pay. I was then contacted by a Debt Recovery Agency, asking for £443.01.

I now learn that Curry's staff do not have the amity to make any such checks or to give any such assurances. I have paid the £443.01 to Sky but my credit rating will have been affected.

Trying to complain has been a Kafkaesque nightmare. A useless website, a phone number that doesn’t work, a store whose manager is unable to assist because it's a matter for the complaint dept., all topped by a phone call from a number in Chichester with a man who wilfully refused to understand the problem and hung up when I called him a fool.

Of course, the number he rang from doesn’t accept incoming calls.

Just to reiterate, this isn't an issue of faulty goods; I'm talking about deliberate fraud and a refusal to accept any responsibility for it.

Sorry to hi-jack this discussion but as a newbie I am not yet allowed to start a thread. 

There is a red box on the right hand side, at the top of the page, which states  'create new',

Answers get cinfused when there is more than one  topic on a thread.