E-on Smart meter Scam and zero support for Disabled users

EssexHebridean

Exactly QrizB - there is a genuine issue here which people are entirely missing in their bids to belittle the OP about their choice of wording, expectations and anything else they can think of. 

Somebody cut right to the chase on the solution for ensuring that the billing is right early on in the thread OP - you mention that you are registered disabled, and so should be on the priority services register - if you are, then perhaps ask the supplier why they have failed in their duty of care to ensure that a vulnerable customer gets the support they need - which in your case will b assistance with meter readings. If you are not, then get that sorted, and let them know that you are unable to read your own meter and so need them to send someone to read it for you, OR for them to solve the issue with your meter failing to send readings. 

It may even be that if they do manage to sort the actual meter issue, then your IHD will work again anyway. Otherwise there are various third party apps which will help you to monitor use - I fine Loop pretty good. 

FreeBear

MattMattMattUK said:

JayJay1974 said:

MattMattMattUK said:

Just checking when you say the smart meter display, do you mean the display on the meter itself, the thing physically plumbed to the gas, wired to the mains etc. or do you meant the IHD (In Home Display)?

i was told original it was down to both but now as you call it the IHD is what they saying i need to buy one myself which I'm not willing to do at all as it there equipment that failed again 

Suppliers are not required to maintain a working IHD after the first year of installation of the smart meter, they are right that if you want one then you would need to pay for it. That does not mean you cannot monitor your energy usage easily though, you can see it in your supplier's website, or you can sign up for third-party apps such as Bright which allow you to review your usage in very granular detail. 

The apps are fine if you just want bar charts or graphs showing usage. But they won't display instantaneous usage or provide meter readings (or at least the Bright app doesn't).

It sucks having to pay for a new IHD and have to jump through hoops to get one - There is little (zero) competition in the replacement IHD market. You are tied to purchasing one from either your supplier or one or two companies that are authorised to do the pairing. Picking a cheap replacement up from Argos or Ebay is not an option.

It would have been so much easier if smart meters in this country had a P1 port to plug a cable in like they do over on the continent. A missed opportunity there..

MWT

I certainly wouldn't rush to replace the IHD as it is far from clear, to me at least, that there is anything confirmed tobe wrong with the IHD itself.

The Priority Register is absolutely the first thing to sort out.

Lorian

https://www.eonnext.com/policies/extra-help