Octopus cannot solve my billing. Can I complain and get them to write it off?

MultiFuelBurner

julius1973 said:

Gerry1 said:

Have you complied with Section 15.3 of the Ts & Cs?

15.3 Unless your meter is a Traditional Prepayment Meter or a Smart Meter which we are able to communicate with remotely, you are required to provide us with a meter reading each month at a specified time.

Nobody (myself or Octopus) were aware this was not working correctly so no firm meter reads were taken as assumed it was doing its job

To be clear you could have used your meter like a dumb meter and read it every month or every year and paid your bill.

A smart meter not sending readings is not a reason for you not to pay for your energy used.

You should be able to come up with a payment plan with Octopus but as far as I am aware you are responsible for paying for all the energy showing on your meter.

QrizB

julius1973 said:

Nobody (myself or Octopus) were aware this was not working correctly so no firm meter reads were taken as assumed it was doing its job

I suspect that if you look at the bills you received during that period, your meter readings will be shown as estimates.

If so, this shows that Octopus (who issued the bills) and you (who received them) will both have known that the smart meter wasn't reporting correctly.

MWT

julius1973 said:

Gerry1 said:

Have you complied with Section 15.3 of the Ts & Cs?

15.3 Unless your meter is a Traditional Prepayment Meter or a Smart Meter which we are able to communicate with remotely, you are required to provide us with a meter reading each month at a specified time.

Nobody (myself or Octopus) were aware this was not working correctly so no firm meter reads were taken as assumed it was doing its job

As QrisB pointed out that isn't actually true, but it doesn't matter anyway as you are focusing on the wrong part of the problem.

They don't need meter readings at any point between when the meter was installed and now, everything can be worked out from a current reading to a standard which satisfies Ofgem and more relevant for you, the Ombudsman, as that is where you would take any complaint, not Ofgem.