Macbook order gone wrong

platform14

born_again said:

platform14 said:

Hi folks, after some advice - I've ordered a "custom" macbook from a third party. Because they're a third party, they can't cancel the order like Apple can. They also say in their terms: 

"Configured to order Macs do not benefit from the 'cooling-off’ period or ‘late delivery’ policy because of their bespoke nature and cannot be cancelled or returned as a rule, but please get in touch if you would like to request a cancellation or return of a bespoke Mac build. In the rare circumstances that we can cancel an order, or arrange a return of a configured to order Mac item with Apple’s factory, we may be able to apply an exception to this rules"

I basically want a better macbook than the spec I've ordered. I don't want to be stuck with this one. But their t&cs naturally make it very difficult to get out of it. Does anyone have any experience here of knowing what to do? 

The macbook is due to arrive tomorrow. If I refuse it, will they just keep trying to deliver it? And would that not lead to a cancellation anyway?

So change of mind then.
Sadly you are stuck. Unless they will allow a return & they spec this one  to what you want. If they won't then, nothing you can do.

Thanks. They won't lose the sale it seems and aren't willing to accommodate my change of mind. 

screech_78

The only section that I can see configured to order products on KRCS is the business section. Did you order as a business? If so, consumer rights don’t apply and you’re bound by the terms. 

platform14

screech_78 said:

The only section that I can see configured to order products on KRCS is the business section. Did you order as a business? If so, consumer rights don’t apply and you’re bound by the terms. 

No, ordered as an individual 

sheramber

What exactly did you order that was 'configures'?

HillStreetBlues

platform14 said:

Vectis said:

platform14 said:

...I basically want a better macbook than the spec I've ordered. I don't want to be stuck with this one. But their t&cs naturally make it very difficult to get out of it...

So, why did you order it if you clearly don't want it?

I wanted it at the time. It's been processing for 5 weeks and I've had time to read up on the differences in CPU and GPU (something I didn't understand going in)

The issue is doe it fit the legal meaning of "bespoke"

Did you ask for something special to be added? like a name that means it would be nearly impossible to resell.  or was it simply just selections from a drop down menu?

MeteredOut

OP, until you're more specific on what you mean by "custom", there's little more advice to be offered.

RefluentBeans

HillStreetBlues said:

platform14 said:

Vectis said:

platform14 said:

...I basically want a better macbook than the spec I've ordered. I don't want to be stuck with this one. But their t&cs naturally make it very difficult to get out of it...

So, why did you order it if you clearly don't want it?

I wanted it at the time. It's been processing for 5 weeks and I've had time to read up on the differences in CPU and GPU (something I didn't understand going in)

The issue is doe it fit the legal meaning of "bespoke"

Did you ask for something special to be added? like a name that means it would be nearly impossible to resell.  or was it simply just selections from a drop down menu?

That’s the issue at hand - the difference between bespoke to the manufacturer (a tailor made suit) vs something that isn’t stocked routinely and ordered in specifically for a customer (a larger pair of ski boots) - as far as I’m aware the law doesn’t make a distinction between these cases/doesn’t explain what is bespoke. 

HillStreetBlues

RefluentBeans said:

HillStreetBlues said:

platform14 said:

Vectis said:

platform14 said:

...I basically want a better macbook than the spec I've ordered. I don't want to be stuck with this one. But their t&cs naturally make it very difficult to get out of it...

So, why did you order it if you clearly don't want it?

I wanted it at the time. It's been processing for 5 weeks and I've had time to read up on the differences in CPU and GPU (something I didn't understand going in)

The issue is doe it fit the legal meaning of "bespoke"

Did you ask for something special to be added? like a name that means it would be nearly impossible to resell.  or was it simply just selections from a drop down menu?

That’s the issue at hand - the difference between bespoke to the manufacturer (a tailor made suit) vs something that isn’t stocked routinely and ordered in specifically for a customer (a larger pair of ski boots) - as far as I’m aware the law doesn’t make a distinction between these cases/doesn’t explain what is bespoke. 

I do agree that "bespoke" hasn't a legal meaning as such as fair to many variables so would be a case by case basis.
There is guidance on this matter that does give an indication on what "bespoke" means.
With the suit  than I would say  it is, as it would be very hard to sell to someone else.
With the Ski boots it would depend were made specially for that person. If the boots are just ordered in then it's not (in my view) bespoke. Just because a retailer doesn't stock them can't be the  reason they would be bespoke.
 
 

RefluentBeans

HillStreetBlues said:

RefluentBeans said:

HillStreetBlues said:

platform14 said:

Vectis said:

platform14 said:

...I basically want a better macbook than the spec I've ordered. I don't want to be stuck with this one. But their t&cs naturally make it very difficult to get out of it...

So, why did you order it if you clearly don't want it?

I wanted it at the time. It's been processing for 5 weeks and I've had time to read up on the differences in CPU and GPU (something I didn't understand going in)

The issue is doe it fit the legal meaning of "bespoke"

Did you ask for something special to be added? like a name that means it would be nearly impossible to resell.  or was it simply just selections from a drop down menu?

That’s the issue at hand - the difference between bespoke to the manufacturer (a tailor made suit) vs something that isn’t stocked routinely and ordered in specifically for a customer (a larger pair of ski boots) - as far as I’m aware the law doesn’t make a distinction between these cases/doesn’t explain what is bespoke. 

I do agree that "bespoke" hasn't a legal meaning as such as fair to many variables so would be a case by case basis.
There is guidance on this matter that does give an indication on what "bespoke" means.
With the suit  than I would say  it is, as it would be very hard to sell to someone else.
With the Ski boots it would depend were made specially for that person. If the boots are just ordered in then it's not (in my view) bespoke. Just because a retailer doesn't stock them can't be the  reason they would be bespoke.
 
 

I actually do agree in general - I think it’s a tricky one. The retailer could have the item as dead stock because the customer has changed their mind; and make a loss on it. That also isn’t fair (and is the reason these bespoke exceptions exist). If I ordered a size 16 ski boot (that was prefabricated but not stocked by the retailer regularly) and then cancel it because i decided not to go skiing, then I do think that I should have to mitigate the losses for the retailer. 

But in that case, I would be asking the retailer to order me one in (it’s not a drop down box that can be ordered without contact with the retailer). I do think, generally, if you can order the item ‘at will’ without having to contact anyone in the retailer then it probably doesn’t meet the threshold of ‘bespoke’. 

It’s also worth adding (in the OP’s case), for anyone not tech savvy, the new MacBooks are physically impossible to upgrade the memory/CPU/GPU on as it’s all one chip now. This one config isn’t just replacing one component it’s the whole chip that changes - thus it’s not ‘built to order’ as the chips would be fabricated in set SKU’s. 

HillStreetBlues

RefluentBeans said:

HillStreetBlues said:

RefluentBeans said:

HillStreetBlues said:

platform14 said:

Vectis said:

platform14 said:

...I basically want a better macbook than the spec I've ordered. I don't want to be stuck with this one. But their t&cs naturally make it very difficult to get out of it...

So, why did you order it if you clearly don't want it?

I wanted it at the time. It's been processing for 5 weeks and I've had time to read up on the differences in CPU and GPU (something I didn't understand going in)

The issue is doe it fit the legal meaning of "bespoke"

Did you ask for something special to be added? like a name that means it would be nearly impossible to resell.  or was it simply just selections from a drop down menu?

That’s the issue at hand - the difference between bespoke to the manufacturer (a tailor made suit) vs something that isn’t stocked routinely and ordered in specifically for a customer (a larger pair of ski boots) - as far as I’m aware the law doesn’t make a distinction between these cases/doesn’t explain what is bespoke. 

I do agree that "bespoke" hasn't a legal meaning as such as fair to many variables so would be a case by case basis.
There is guidance on this matter that does give an indication on what "bespoke" means.
With the suit  than I would say  it is, as it would be very hard to sell to someone else.
With the Ski boots it would depend were made specially for that person. If the boots are just ordered in then it's not (in my view) bespoke. Just because a retailer doesn't stock them can't be the  reason they would be bespoke.
 
 

I actually do agree in general - I think it’s a tricky one. The retailer could have the item as dead stock because the customer has changed their mind; and make a loss on it. That also isn’t fair (and is the reason these bespoke exceptions exist). If I ordered a size 16 ski boot (that was prefabricated but not stocked by the retailer regularly) and then cancel it because i decided not to go skiing, then I do think that I should have to mitigate the losses for the retailer. 

But in that case, I would be asking the retailer to order me one in (it’s not a drop down box that can be ordered without contact with the retailer). I do think, generally, if you can order the item ‘at will’ without having to contact anyone in the retailer then it probably doesn’t meet the threshold of ‘bespoke’. 

Why I  don't think boots that weren't made to measure wouldn't be bespoke is  the retailer has options. The retailer doesn't stock that size, the retailer agrees B2B with manufacture that returns are accepted, the retailer takes on the risk.
Just a general "have to order in" wouldn't be enough, as it could be abused far to easily to cut down returns.

RefluentBeans said:

It’s also worth adding (in the OP’s case), for anyone not tech savvy, the new MacBooks are physically impossible to upgrade the memory/CPU/GPU on as it’s all one chip now. This one config isn’t just replacing one component it’s the whole chip that changes - thus it’s not ‘built to order’ as the chips would be fabricated in set SKU’s. 

Thank you for that info.
Do you know if the chips can be reset, so back to a blank canvas?