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Meaco delivery terms

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  • born_again
    born_again Posts: 20,352 Forumite
    10,000 Posts Fifth Anniversary Name Dropper

    What happens if my items delivered are damaged or incorrect?

    If you have received your delivery and products are damaged or incorrect, please contact us within 24 hours with your order reference and full details of the products, so that our teams can resolve this for you.

    Where possible, always check the goods before the courier leaves the premises and sign for goods as damaged.


    Perhaps they are just saying that in such situations they will claim off the courier.

    Life in the slow lane
  • Alderbank
    Alderbank Posts: 3,893 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    edited 23 December 2023 at 10:39AM
    The unfair term I refer to is the one in the suppliers terms for delivery;

    1. The supplier says it is not responsible for loss or damage in their terms, to which I have to agree to place the order.
    2. My contract is with the supplier only.
    3. I do not have a contract with the courier, only the seller does.
    4. The only recourse I have is with the seller, which is negated by (1)

    What I conclude under this arrangement is that if the parcel is lost or damaged, I have no recourse whatsoever and I lose my money. This is legal?
    You are conflating two separate issues. 

    If the trader arranges delivery it is entirely up to him who he chooses and on what terms.

    The trader's entirely separate contract with you is that he delivers the goods into your physical possession (or the  possession of someone nominated by you). You don't need to get involved in the detail of how he achieves that. 

    That contract term of his seems to attempt to remove some of your consumer rights so you can ignore it. 
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