METRO BANK TIME WASTED

[Deleted User]

BODHISATTVA_2 said:

I drove 44 miles yesterday to Birmingham to open a one year fixed-rate cash ISA. On my arrival at 12.35 pm at their plush reception there were two customer service assistants behind a long desk set out for around six people. In other parts of the reception there were two or three other staff at computers dealing with other customers. The queue to see the CSA's was already 12 people strong ahead of me.

I waited patiently and was seen at 12.45 and explained the reason for my visit. The CSA said there was no-way I could get an appointment today(!) as the ISA is so popular and they are having so many people go into the bank to open one. I asked how do I book an appointment? He said they don't have a booking system. I politely expressed my frustration and he said if I waited till 4 or 5 pm I may be able to see someone. I made two comments to him. One, that the CSA service desk was clearly under-resourced (not his fault [and a lunchtime visit should be no excuse - it's the busiest time of the day for customers]), and secondly it should be made clear on the Metro Bank website of the waiting times to see a member of staff to open an account, and that they don't have a booking system.

A total waste of my time!

You made a speculative journey (with nothing pre-booked), when you actually arrived - they were at capacity and that is Metro Bank's fault in someway?