Civil National Business Centre (CNBC) performance statistics.

KeithP

Stumbled across this earlier today...
Weekly performance national business centre updated 12 December 2023

It shows where the biggest delays might be.
For example it reports...

• they are currently taking thirty-one working days - that's working days, i.e over six weeks - to send out a Directions Questionnaire. But we already knew that.
• and a massive eight weeks to process that DQ when it is returned.

Not sure how often this report is going to be produced, but it looks like it might be weekly.

Also no idea whether history data is (or will be) archived nor where that might be.

Coupon-mad

Useful! Thanks Keith.

I was also shocked to see the standard auto response from the CNBC now assumes all emails are asking about delays...

...and explains that their supposed solution is to 'EXPAND' to accommodate and "meet the growing needs of our 'customers' ":

The CNBC seem tone deaf to the parking cases/bulk litigation domination problem that their CCJ conveyor belt has indulged and actively enabled, unabated.

Bending over backwards to support bulk litigators to inflict 'parking CCJs' with the press of a button.  No human checks at all.

You could not make it up.

Yet the MoJ knew there was a problem with parking firm claims, years ago:
http://parking-prankster.blogspot.com/2016/12/government-announce-ccj-review-due-to.html?m=1

"Today the Government announced it was taking steps to end this predatory situation."  TODAY= seven years ago...

The press release,entitled 'New measures to protect consumers from debt claims' is available here.

Parking companies were especially singled out:

assess the role of parking companies and examine how drivers are informed of fines

 And the Department for Communities and Local Government will be taking further steps in due course to tackle poor practice by private parking companies.

Coupon-mad

The Ministry of Justice say:

"you have the right to not be subjected to automated decision-making"

https://www.gov.uk/government/organisations/ministry-of-justice/about/personal-information-charter

But look at their answer to question 6 here:

https://www.whatdotheyknow.com/request/911586/response/2173662/attach/html/4/221026034%20Response.pdf.html

6.  "The County Court Business Centre (CCBC) is a bulk issuing centre, and all 

claims and Judgements are issued electronically with no human intervention"

The Claimant's so-called 'legal debt recovery' firms are allowed to 'Request Judgment' and give a parking firm consumer victim a CCJ by pressing one button.

It's called a "request" but in fact NO-ONE checks if that's appropriate, nor even if the PAP has been followed, nor even if the claim is exaggerated or breaches CPRs with its gobbledegook generic POC.

How is that auto decision-making (resulting in CCJs by AI with no human checks) legal?

DPA breach? I think so.

KeithP

Another line from that 'Weekly Performance page...

Woopee!! happens automatically.

So that also follows the mantra - "you have the right to not be subjected to automated decision-making" does it?

Coupon-mad

How dare they look to expand to allow more?

Makes me so angry when a service can't see the real issue: it's being abused by a motley crew of ex-clampers to cause immense 'automated' consumer harm.

And the MoJ knew this in 2016.

KeithP

It looks like whoever is publishing this data is not going to allow more than one week's data to be available at any one time.

Today (I mean yesterday) we see the title on that very same webpage has changed to use the words updated 19 December 2023. 
Even though the URL remains the same - i.e. includes updated-5-december-2022.

So there are three conclusions to be drawn - 

1. HMC&TS are reusing the same webpage for each weeks data, which in turn means that any one weeks data will only be publicly available for that one week.
2. From the URL, it appears that the first data published might have been on 5th December rather than 12th December as first thought.
3. HMC&TS don't even know which year we are in - using 2022 rather that 2023, or has this data really been published for over a year?