Amazon Prime + LG TV - programme picture freezing, but sound is ok

Hootie19

We've been looking forward to watching Series 2 of Jack Reacher on Amazon Prime, but have had to give up, due to the picture freezing for a few seconds, but the sound continuing.

We have rebooted the router, restarted the TV and the Sky box (just in case). Same thing. We deleted the Amazon Prime app, went through all the rebooting again, then reinstalled the Prime app, and it is still happening

We then thought about downloading it onto the TV and watching it like that, but we can't find any download button, despite following Amazon's instructions. The TV just doesn't have a button for downloading! See photograph.

Can anyone suggest anything else we can try? Be as patronising as you like in your suggestions, as I am so untechnically minded, it's not even funny. I won't be offended 

debitcardmayhem

Does your TV have USB attached? If not then you can't download. Is your TV wired ethernet or WiFi.

Hootie19

Thank you. The TV is wired ethernet. 

Browntoa

Sitting here watching the same on an lg TV with no issues

How old is the TV , we used to have issues with an older lg in the kitchen with limited memory, we overcame that with a fire stick 

cerebus

Does it happen on any other channels/programs?

Does it happen when you watch a dvd/usb stick 

Does it happen on any other device?

cerebus

If you're watching amazon through your sky box then you won't be able to download it using the telly you have to download it using the sky box

Can you clarify how you are watching it 

DullGreyGuy

Personally... think all Smart TVs are fairly dumb and on the rare occasion they work well out the box they degrade over time. Have had Sony, LG, Samsung and other brands and all have the same problems. 

Buy an external player like Amazon FireStick, AppleTV, Roku or Google Chrome and they give vastly more reliable results for much longer (our second gen AppleTV still streams better than a nearly new OLED TV)

RumRat

Never had a problem with any of the smart TV's we have or did have.
OP Try disconnecting your ethernet cable and connect the TV to WiFi to see if that cures it.
It does seem odd that it's just happening on Prime.
If the above doesn't work try uninstalling the Prime app and reinstalling.

debitcardmayhem

RumRat said:

Never had a problem with any of the smart TV's we have or did have.
OP Try disconnecting your ethernet cable and connect the TV to WiFi to see if that cures it.

Can't see how that would help

It does seem odd that it's just happening on Prime.
If the above doesn't work try uninstalling the Prime app and reinstalling.

That was mentioned in the first post

Does it always exhibit similar problems on any Prime content or just Reacher S2?

Conspiracy theory follows ... is your ISP Sky?

Edit: Of course S2 has been long awaited and I am looking forward to this friday to watch the next installment

RumRat

debitcardmayhem said:

RumRat said:

Never had a problem with any of the smart TV's we have or did have.
OP Try disconnecting your ethernet cable and connect the TV to WiFi to see if that cures it.

Can't see how that would help

It does seem odd that it's just happening on Prime.
If the above doesn't work try uninstalling the Prime app and reinstalling.

That was mentioned in the first post

Does it always exhibit similar problems on any Prime content or just Reacher S2?

Conspiracy theory follows ... is your ISP Sky?

Edit: Of course S2 has been long awaited and I am looking forward to this friday to watch the next installment

Of course you can't see how it would help.....Or you would have suggested it.

cerebus

RumRat said:

debitcardmayhem said:

RumRat said:

Never had a problem with any of the smart TV's we have or did have.
OP Try disconnecting your ethernet cable and connect the TV to WiFi to see if that cures it.

Can't see how that would help

It does seem odd that it's just happening on Prime.
If the above doesn't work try uninstalling the Prime app and reinstalling.

That was mentioned in the first post

Does it always exhibit similar problems on any Prime content or just Reacher S2?

Conspiracy theory follows ... is your ISP Sky?

Edit: Of course S2 has been long awaited and I am looking forward to this friday to watch the next installment

Of course you can't see how it would help.....Or you would have suggested it.

Oh he's not the only one who can't see how that would help either.....

Especially seeing as we have no idea how the OPs system is connected in any way, shape or form

Until we get clarification from the OP everything we say is pure speculaton