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E.on Next Smart Prepayment meters
My son’s gas and electricity are both supplied by E.on Next through standard prepayment meters and he has an online login with 2 separate accounts.
We have contacted E.on on numerous occasions to try to arrange for smart prepayment meters to be fitted but all with no success.
We were originally told that this would be possible but then told that unless the two accounts were merged then it wouldn’t be possible. I’ve now been told by someone in the complaints department that prepayment accounts can not be merged.
How is someone on a standard prepayment meter supposed to get a smart prepayment meter fitted. Any ideas?
We have contacted E.on on numerous occasions to try to arrange for smart prepayment meters to be fitted but all with no success.
We were originally told that this would be possible but then told that unless the two accounts were merged then it wouldn’t be possible. I’ve now been told by someone in the complaints department that prepayment accounts can not be merged.
How is someone on a standard prepayment meter supposed to get a smart prepayment meter fitted. Any ideas?
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Comments
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That's crazy.You can escalate your complaint to the Energy Ombudsman, and see what they can do?N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0
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