This is not fair

mummytofour

Hiya,
I owed 1850 on my fd cc and paid it off last week,apart from about £175.
I sent a payment to my cc from my bank account on wed for another £75, yet i just contacted fd about this months payment to my cc and they still want £53 in payment?????
Is this right? because it sure as hell is not fair, its not i dont have the money, its just in total i have paid over 2k off my card in the last ten days and im annoyed! they STILL want the amount based on what i owed well over a week ago.
Grrrrr, if it was not for the fact they are upgrading me to a gold card then i would bin them!
Vxx

davidcampbell

is it just me but i dont get it?

you owed £1850. you clear all but £175. you then pay another £75. this leaves £100 outstanding.

they are telling you now your balance is £53??


DC

mummytofour

No, they are telling me min payment is £53, you know the monthly payment i make by dd the bank are requesting i pay £53, but im sure that a min payment based on a £100 debt should be aprox £5.
£53 is what i had been paying each month before i paid off the £1850.
Vxx

klondyke

They will already have processed the dd based on your statement, not on the latest balance.

Tim_L

They certainly won't be able to stop a DD if it is due to be made at roughly the same time as a secondary payment is made by you, because the process used to take payments is automated and difficult to disengage. You have to bear in mind that if you made payments last week, they won't be seen by the bank until this week.

And don't cancel your DD either, because if you do you may well be subject to a charge. I think that if you'd made the payments by other means this wouldn't be difficult to have reversed, but best not to get into that situation. You need now to contact the issuer and ensure the DD is cancelled for future transactions.

hopefulfooluk

Well you'd have had to have paid it at some point anyway so it's not that big a deal, better now than never if you have the money.

omega27

Why don't you pay the other £43 as well - unless you're on a 0% deal, you'll pay interest on the lot unless you clear the full balance by the required date.

dag_2

yet i just contacted fd about this months payment to my cc and they still want £53 in payment?????

You have already made more than the minimum payment. Therefore, if you tell First Direct that you want to cancel the direct debit, and you tell them early enough to stop the £53 going through, then that's fine, you're within your rights.

However, if you cancel the direct debit at your bank, causing it to bounce on First Direct - then First Direct might put a penalty charge on your account. So I'd advise against doing that.

If the £53 direct debit goes through, then it should credit your account with First Direct.

daveboy

The idea is if you haven't got a clue, don't use a DD to pay a credit card off. But that could lead to those that haven't got a clue forgetting to pay altogether.

Time after time, people don't understand that a) a manual payment in most cases will not eliminate the DD payment, and b) if YOUR statement states x amount will be taken by direct debit on y date, by DD, then that's what will happen.

Even if your card balance was zero, the DD would still be taken, putting you in credit, because it's all automated.

At least we didn't get that far as that would have triggered a thread about them stealing some of your money without permission.

Terms and Conditions, and common sense, are wonderful things.

Oh, First Direct have done nothing wrong. It's only fair that, whilst they do make big profit, that someone sets the record straight.