Used Car Rejection

HillStreetBlues

Alderbank said:

Apologies, you are correct that the dealer does not get the opportunity to correct any faults within the first 30 days.

But it's not enough to say that the OP has rejected the car within the 30 days so should get a full refund. Unlike cancellation, it is not an unqualified right. It has to be for a 'substantial' reason. The dealer challenged the reason for rejecting, as they are allowed to do, and initially the finance house upheld that (probably based on what the dealer told them).

In this case the finance house have changed their mind after further investigation which is good news for the OP, otherwise the OP could have faced a difficult technical battle about whether the grounds for rejection were sufficient.

It shows how important knowing your Rights are.
A person could have taken the car back after being told by both finance company & dealer that it can't be rejected.
The finance company should have don't their full investigation before rejecting the rejection, it shouldn't taken a complaint to FCA.

born_again

FCA won't have done anything. As this is not their remit. They may have given Op some pointers though.
Had Op have complained about the finance co, that would have gone to FOS