Switchbot UK refusing to allow me to send an item back

I'm within my 14 days. I bought a K10+ robot where the mopping function just isn't fit for purpose given it doesn't exactly "mop"

They have a UK website, but I don't see a UK address where I could then forcibly take them to small claims for failing to meet their legal obligations in the UK. 

Is there a way I could basically force them to allow me to send the item back for a full refund given I'm within my 14 days? 

Comments

  • BoGoF
    BoGoF Posts: 6,790
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    What is the website - having a 'UK' website means nothing.
  • Bradden
    Bradden Posts: 1,056
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    It looks like they are an american company so your consumer rights would lie there.. I suspect not looking at their terms 


    https://uk.switch-bot.com/pages/switchbot-return-and-refund-policy


  • pinkshoes
    pinkshoes Posts: 20,005
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    edited 15 December 2023 at 4:48PM
    I'm within my 14 days. I bought a K10+ robot where the mopping function just isn't fit for purpose given it doesn't exactly "mop"

    They have a UK website, but I don't see a UK address where I could then forcibly take them to small claims for failing to meet their legal obligations in the UK. 

    Is there a way I could basically force them to allow me to send the item back for a full refund given I'm within my 14 days? 
    Switchbot "UK" just means the US prices are put in £ and not $. This is an American company so you are dealing with American consumer rights and not UK ones. 

    If you click on "contact us" it gives a US phone number and an address in the USA. If you find a website and can't find a UK address and phone number then it's unlikely to be a UK company. 

    It would appear their policy is to replace rather than refund. Might be worth giving them a ring about a replacement if you feel it is faulty. 

    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • Okell
    Okell Posts: 617
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    I'm within my 14 days. I bought a K10+ robot where the mopping function just isn't fit for purpose given it doesn't exactly "mop"

    They have a UK website, but I don't see a UK address where I could then forcibly take them to small claims for failing to meet their legal obligations in the UK. 

    Is there a way I could basically force them to allow me to send the item back for a full refund given I'm within my 14 days? 
    I'm confused by the title of the thread and by your opening post.

    You say in the title that they are "refusing to allow you to [return]" the item, but your post implies that you haven't been able to contact them to even ask if you can return it.

    Which is it?
  • waqasahmed
    waqasahmed Posts: 1,926
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    Okell said:
    I'm within my 14 days. I bought a K10+ robot where the mopping function just isn't fit for purpose given it doesn't exactly "mop"

    They have a UK website, but I don't see a UK address where I could then forcibly take them to small claims for failing to meet their legal obligations in the UK. 

    Is there a way I could basically force them to allow me to send the item back for a full refund given I'm within my 14 days? 
    I'm confused by the title of the thread and by your opening post.

    You say in the title that they are "refusing to allow you to [return]" the item, but your post implies that you haven't been able to contact them to even ask if you can return it.

    Which is it?
    I managed to contact them via support but I don't have a UK address but as someone says they're American, not from the UK 

    Tbh looking at their trust pilot reviews, I reckon I'll go through PayPal and see what they say given that numerous people have issues with Switchbot failing to honour their warranty because "You opened the box" 
  • waqasahmed
    waqasahmed Posts: 1,926
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    Okell said:
    I'm within my 14 days. I bought a K10+ robot where the mopping function just isn't fit for purpose given it doesn't exactly "mop"

    They have a UK website, but I don't see a UK address where I could then forcibly take them to small claims for failing to meet their legal obligations in the UK. 

    Is there a way I could basically force them to allow me to send the item back for a full refund given I'm within my 14 days? 
    I'm confused by the title of the thread and by your opening post.

    You say in the title that they are "refusing to allow you to [return]" the item, but your post implies that you haven't been able to contact them to even ask if you can return it.

    Which is it?
    I've since been able to get a refund via PayPal. Next time IF I am to buy anything from them, then I'll go with a UK distributor. I wouldn't go direct with them 
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