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BACS payments from NSI

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DWCAW
DWCAW Posts: 1 Newbie
in Savings & investments
NSI made a BACS payment to my bank which was inadvertently bounced back to them. NSI say the money must now be in its holding account and the bank say they don’t have it. The funds must be somewhere and despite jumping every hurdle it’s now over a month. I have raised complaints. NSI say they have sent a BACS trace form to me (2nd class!) and the bank continue to look into it. Anyone know how bounced BACS payments can be traced so I can get my hands on my own money?

Comments

  • born_again
    born_again Posts: 20,253 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    NS&i have the funds in THEIR holding acc. Front line staff there are not the best.
    Life in the slow lane
  • Hoenir
    Hoenir Posts: 7,569 Forumite
    1,000 Posts First Anniversary Name Dropper
    How were the funds "inadvertently bounced back to them" ? 

    When did your bank return the funds. For NSI must be like looking for a needle in a haystack.  The funds will turn up eventually. 
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