Ombudsman ruled in my favour but EDF not fixing.

JSHarris

QrizB said:

pseudodox said:

On his live show this week Martin Lewis stated that 40% of installed smart meters are causing problems or not working correctly.

If he stated that, I want to know where he got his figures from.

The official figure is 9%.

BBC news a week or so ago reported that there were close to 3 million installed smart meters that weren't working properly:  https://www.bbc.co.uk/news/uk-england-67591320

Looks to be around 9%, as you say.

MeteredOut

I'd guess the 40% he stated on the show (without any details) came from a twitter poll, and therefore will have had a huge bias towards those that do not work. 

It also wasn't clear if the figure was for those who had had a single problem at one point in time, or those with ongoing issues where the meter was not sending readings (either to the IHD or to the supplier)

EDIT: A google found this from Which, which states from that 23% had had a problem in the previous year, with 41% of those stating the supplier was not receiving readings, and 40% reporting an issue with the IHD.

https://www.which.co.uk/news/article/energy-supplier-not-getting-readings-from-your-smart-meter-youre-not-alone-aVihU5a6LLKI

badmemory

Could that 9% figure be 9% of all electricity meters, not 9% of all smart meters.  Some of which are gas which seem to have a higher failure rate.

QrizB

badmemory said:

Could that 9% figure be 9% of all electricity meters, not 9% of all smart meters.

Per figure 1 of the June 2023 smart meter quarterly report:

• Electricity: 16.5M smart smart meters, 1.1M dumb smart meters, 11.4M traditional meters;
• Gas: 11.8M smart smart meters, 1.5M dumb smart meters, 10.7M traditional meters.

So (1.1/17.6) 6.25% of electricity smart meters are dumb, and (1.5/13.3) 11.3% of gas.

MeteredOut

QrizB said:

badmemory said:

Could that 9% figure be 9% of all electricity meters, not 9% of all smart meters.

Per figure 1 of the June 2023 smart meter quarterly report:

• Electricity: 16.5M smart smart meters, 1.1M dumb smart meters, 11.4M traditional meters;
• Gas: 11.8M smart smart meters, 1.5M dumb smart meters, 10.7M traditional meters.

So (1.1/17.6) 6.25% of electricity smart meters are dumb, and (1.5/13.3) 11.3% of gas.

That's as reported by suppliers. The issue is that consumers conflate what the suppliers are seeing with their IHD not working, hence the confusing wide range of figures we see reports.

Since smart meters are "sold" to consumers with the benefit of them being able to monitor their usage and making savings, I'd suggest the consumer impact (IHDs not working) is a better reflection on the success of the rollout.

2319WeHaveA2319

Update, the Ombudsman bascially said "pfft nothing we can do they say there is a fault somewhere, come back to us in 6 months or so".. 

I wrote an email to EDF CEO, had the fault resolved within a week.