Lies from Amazon

MouldyOldDough

I ordered a book, a week ago that I was told had been dispatched on Thursday - I received a delivery date of Monday - book failed to arrive - same again yesterday

So I messaged the seller who informed me that the book had not yet been dispatched

Yet - according to Amazon - the book is STILL due to be delivered... yesterday

I tried to cancel and was told that it was too late to cancel

Why ? Surely if an item has not yet been dispatched, it can be cancelled ??

BoGoF

Who is delivering it - Amazon or a 3rd party?

the_lunatic_is_in_my_head

If the seller fulfils their own orders they can mark as dispatched any time and then not doing so is their failing. Amazon's automated cancel flow doesn't know the seller hasn't dispatched. 

You should message the seller to ask for them to cancel, if they refuse then look at the A-Z guarantee which will cover you within the timeframes Amazon impose for Item Not Received.

If the book was sold by the seller but fulfilled by Amazon you'd need to contact Amazon customer services to resolve this but judging by the events it sounds like the seller fulfils their own orders.   

MouldyOldDough

BoGoF said:

Who is delivering it - Amazon or a 3rd party?

I have no idea

I asked the seller for tracking details when I ordered it but nothing came of it

BoGoF

MouldyOldDough said:

BoGoF said:

Who is delivering it - Amazon or a 3rd party?

I have no idea

I asked the seller for tracking details when I ordered it but nothing came of it

See the other post - it does sound like seller will be fulfilling delivery and if so the only person telling lies is the seller who has told Amazon it has been dispatched.

MouldyOldDough

the_lunatic_is_in_my_head said:

If the seller fulfils their own orders they can mark as dispatched any time and then not doing so is their failing. Amazon's automated cancel flow doesn't know the seller hasn't dispatched. 

You should message the seller to ask for them to cancel, if they refuse then look at the A-Z guarantee which will cover you within the timeframes Amazon impose for Item Not Received.

If the book was sold by the seller but fulfilled by Amazon you'd need to contact Amazon customer services to resolve this but judging by the events it sounds like the seller fulfils their own orders.   

Thanks - done just that