Failed JaJa security check

dmxdave

I have a Bank of Ireland (UK) credit card and noticed a transaction on it for Supercard to the value of £69.99 that I did not recognise.  I phoned BOI passed their security, they looked at the transaction and told me I had to phone another number for their fraud department.
This turned out to be JaJa finance who BOI now use, After 20mins between answering questions and being on hold I was told I had failed their security and they would send me out a form to be filled in and returned with ID until they look at it. I now can't use the CC until this is resolved.
Is this normal? This was a week ago and I have not received the form.

Sorry for the long post!

retiredbanker1

If it was me I would be doing a formal complaint - there is a complaints form on their website or you can (try) telephoning.

born_again

Renewal of Supercard Membership

https://www.supercardblack.com/

Just check previous statements that you have not signed up previously or bought something that signed you into a trial period.