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Failed JaJa security check
dmxdave
Posts: 1,608 Forumite
I have a Bank of Ireland (UK) credit card and noticed a transaction on it for Supercard to the value of £69.99 that I did not recognise. I phoned BOI passed their security, they looked at the transaction and told me I had to phone another number for their fraud department.
This turned out to be JaJa finance who BOI now use, After 20mins between answering questions and being on hold I was told I had failed their security and they would send me out a form to be filled in and returned with ID until they look at it. I now can't use the CC until this is resolved.
Is this normal? This was a week ago and I have not received the form.
Sorry for the long post!
This turned out to be JaJa finance who BOI now use, After 20mins between answering questions and being on hold I was told I had failed their security and they would send me out a form to be filled in and returned with ID until they look at it. I now can't use the CC until this is resolved.
Is this normal? This was a week ago and I have not received the form.
Sorry for the long post!
Dave
0
Comments
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If it was me I would be doing a formal complaint - there is a complaints form on their website or you can (try) telephoning.1
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Renewal of Supercard Membership
https://www.supercardblack.com/
Just check previous statements that you have not signed up previously or bought something that signed you into a trial period.Life in the slow lane1
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