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Bright app - no data showing

Yorkie006
Yorkie006 Posts: 277 Forumite
Seventh Anniversary 100 Posts Photogenic Name Dropper
in Energy
Hi, I've recently downloaded Bright app. I entered all the details needed, the app then displayed 'we are now getting your app up and running' message, saying it can take up to 24 hours for energy data to come through. Well, it's been 3 days now and still nothing...
Is this normal? Are there any alternatives? I have SMET1 meters that have received a software upgrade in early summer to work with all suppliers (before they only worked with British Gas who installed them and Bright app would not work with them at all - it would just said they weren't compatible). Thanks.

Comments

  • MultiFuelBurner
    MultiFuelBurner Posts: 2,928 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    In the app there is a support menu item and and email link give them an email they are very friendly and quick to respond.
  • FreeBear
    FreeBear Posts: 18,306 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    Electricity took a day or so to appear when I subscribed. Gas took much longer (about a week if I recall) - No idea why that was.
    Any language construct that forces such insanity in this case should be abandoned without regrets. –
    Erik Aronesty, 2014

    Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
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