Bought a stove for £1125 but has a defect in the moulding. How much should i ask for back to keep it

GervisLooper Posts: 162
Name Dropper First Post First Anniversary
edited 10 December 2023 at 7:42AM in Consumer rights
It is a specialist stove for a van that runs on diesel but the surface itself is just like a classic ceramic hob which sits into the kitchen worktop.

When I received, when looking at the 4 corners, which would rest on the lip of the worktop inlay there was what looked like a little chip on one corner.

Thinking this was just an aesthetic thing I informed the seller and they said they will offer £75 back.

I agreed but did not know the issue would be more of a problem once I cut the inlay on the worktop.

I was able to rest it in to test the fit yesterday and noticed this is not just a chip but somehow the moulding process has caused like a teardrop effect when setting I assume meaning that the appliance will not sit flush on the worktop. This would mean I would have to take additional steps to try and counter this defect which I feel would be worth more than just £75.

I am thinking to ask for a heavy discount, since I feel if sold to someone else they would like take issue with this too so would be a difficult sell for them if they get it back, or to send it back and ask they send me another but check it first before shipping to make sure the new one would be in order.


  • tacpot12
    tacpot12 Posts: 7,853
    First Anniversary Name Dropper First Post
    You are right that it is going to be difficult to fit properly, and you might have other problems in future as a result of the compromises you have to make to fit it. I think it would best to reject it as not fit for purpose and get a new one sent. If they say you have accepted the offer of £75, I would just say that you did so before you realised that it was more damaged that you thought, and that only by test fitting the stove did you find that the moulding process had gone wrong.

    I would suggest you try to measure the problem and provide them with details of this. It may be the case that ALL the stoves have this 'fault' to some degree, and it isn't a fault as such just a variable manufacturing process. If they confirm that all the stoves will have some degree to which they will not sit flush, you are probably better off not returning it if this stove is your only option.  
    The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.
  • pinkshoes
    pinkshoes Posts: 20,005
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    Reject it and get a replacement. It's not worth thr potential problems.

    Or have you already accepted the £75 discount and started to fit it?
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • I'd get another one sent.  The problem with getting a "heavy discount" is that you then make the alterations to the setting and if the stove develops a problem that means it needs returning, you've got a bespoke setting into which a new stove might not fit well.

    If you're determined to press on, then ask for a bigger discount but if you're too greedy, they may just refuse and withdraw the existing offer, meaning you'll have to live with it or get a full refund and buy a new one, anyway.  If they still want your custom, of course.  Could you buy one elsewhere if needed?
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