My miss understanding on "Offer" or the business didn't want to honour the "Offer"?

HillStreetBlues

km1500 said:

HillStreetBlues said:

km1500 said:

but you didn't spend £60 you spent £52.80

you can confirm this by looking at your bank statement or credit card statement or however you paid

But if you base it on what you paid (£52.80) then there shouldn't a 20% discount as that's below £60

ah but you did spend £52.80 but what you got for that was £60 worth of goods

for example - say you went to Sainsbury's and chose £60 pounds worth of wine and it was a 25% off weekend and you went to the till and you paid £45

you then went home and someone said how much did you spend at sainsburys you would reply £45

I think you missed the point, if you look at it that way and you have spent £52.80 then there shouldn't be a 20% offer as you need to spend £60 which you haven't.

So you should either get both offers or neither.

KinderScout2019

HillStreetBlues said:

km1500 said:

HillStreetBlues said:

km1500 said:

but you didn't spend £60 you spent £52.80

you can confirm this by looking at your bank statement or credit card statement or however you paid

But if you base it on what you paid (£52.80) then there shouldn't a 20% discount as that's below £60

ah but you did spend £52.80 but what you got for that was £60 worth of goods

for example - say you went to Sainsbury's and chose £60 pounds worth of wine and it was a 25% off weekend and you went to the till and you paid £45

you then went home and someone said how much did you spend at sainsburys you would reply £45

I think you missed the point, if you look at it that way and you have spent £52.80 then there shouldn't be a 20% offer as you need to spend £60 which you haven't.

So you should either get both offers or neither.

I agree.
"spend £60 and save 20% plus receive a complimentary ManKind Clear Travel Bag with code SPEND20."

It is either you accept or not accept "SPEND20" code. Having accept the discount code, but giving only part of the offer indicated didn't sound correct to me.

RefluentBeans

The wording is ambiguous. Generally speaking the safe bet is for the retailer to apply freebies to the checkout before discounts are applied (and before handling/shipping fees are applied). 

 But I guess it does depend on your reading of it, and freebies generally are a grey area in terms of rights and stuff. They normally have a line about ‘whilst stock lasts’ and they could argue that the bag is now out of stock. 

Personally I would say how much do you care and how much time and effort are you willing to put into it. You can out of principle reject the whole order for breach, and threaten to ‘never use them again etc’ snd see if they send out the bag. Or you can begrudgingly just accept it. 

Freebie stuff is never great quality, and generally ends up in the landfill very soon after being given away. 

KinderScout2019

HillStreetBlues said:

the_lunatic_is_in_my_head said:

I think the other replies are missing something, the offer says:

Spend £60 and save 20% + free gift* with code: SPEND20

*Receive a complimentary ManKind Clear Travel Bag when you spend £60 with code SPEND20.

So either you add £60 min to basket and get 20% off and a free gift or you add £72 min to basket and get 20% and a free gift.

Adding £60 but less than £72 to basket, getting 20% and not getting a free gift doesn't meet the terms which ever way you look at it. 

I also disagree with the reading of the wording, based on any other offer I've ever used, I would expect to add £60 min to my basket and get 20% and the free gift. 

OP The Hut (who run that site) are not famed for customer service in my view, you are better off complaining to the ASA:

https://www.asa.org.uk/make-a-complaint.html

Ultimately their opinion is worth more than yours or ours  

It's £75, £72 with 20% discount = £57.60.
But we agree with everything else

I agree. To avoid confusion, they should say "spend £75" instead of "spend £60", then there would have no confusion at all

KinderScout2019

the_lunatic_is_in_my_head said:

I think the other replies are missing something, the offer says:

Spend £60 and save 20% + free gift* with code: SPEND20

*Receive a complimentary ManKind Clear Travel Bag when you spend £60 with code SPEND20.

So either you add £60 min to basket and get 20% off and a free gift or you add £72 min to basket and get 20% and a free gift.

Adding £60 but less than £72 to basket, getting 20% and not getting a free gift doesn't meet the terms which ever way you look at it. 

I also disagree with the reading of the wording, based on any other offer I've ever used, I would expect to add £60 min to my basket and get 20% and the free gift. 

OP The Hut (who run that site) are not famed for customer service in my view, you are better off complaining to the ASA:

https://www.asa.org.uk/make-a-complaint.html

Ultimately their opinion is worth more than yours or ours  

Thanks!
I tried submit just now, but it gave below error message, I will try again tomorrow

500 We're sorry, an error has occurred

The website was unable to complete your request

Why this may have happened

• The website may be experiencing heavy load
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• The website may not be functioning correctly

user1977

I would agree the wording is ambiguous, though I would also have initially suspected it was ambiguous and checked what they meant (if I cared about the free bag...)

the_lunatic_is_in_my_head

HillStreetBlues said:

It's £75, £72 with 20% discount = £57.60.
But we agree with everything else

Thank you, good spot  

HillStreetBlues

RefluentBeans said:

The wording is ambiguous. Generally speaking the safe bet is for the retailer to apply freebies to the checkout before discounts are applied (and before handling/shipping fees are applied). 

I agree with that.
But in this case the offer states spend £60 and save 20% plus receive a travel bag
As the OP saved 20% then it should be plus the travel bag.

The mistake the retailer has made is combining the two offers. If they were two separate offers then could understand the bag offer would be after discount.

Jenni_D

*Receive a complimentary ManKind Clear Travel Bag when you spend £60 with code SPEND20.

My bold ... to me that says you need to have spent £60+ after applying the 20% discount. But I agree that the preceding line confuses matters as it is worded ambiguously.