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OVO chasing money after 4 years
We left Ovo just over 4 years ago and have had 2 suppliers since. As far as I was aware the account was settled at the time.
Out of the blue I have a genuine email from Ovo saying I owe them £18.40 owing from account closure. As it was so long ago I have no records from this account so unsure how to proceed. Although it’s a small amount I am loathe to send the money especially as my energy accounts have historically remained in serious credit.
Out of the blue I have a genuine email from Ovo saying I owe them £18.40 owing from account closure. As it was so long ago I have no records from this account so unsure how to proceed. Although it’s a small amount I am loathe to send the money especially as my energy accounts have historically remained in serious credit.
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Tell them that you need a copy of your accounts with them to prove the debt is owed. If they get fussy I'd be fussy back and submit a subject access request so they have to give you every single record they have for you. Hopefully they will get annoyed enough to write off such a small amount.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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OVO did very similar to friend of mine last year, think it was £55 or £60.Blackavar said:We left Ovo just over 4 years ago and have had 2 suppliers since. As far as I was aware the account was settled at the time.
Out of the blue I have a genuine email from Ovo saying I owe them £18.40 owing from account closure. As it was so long ago I have no records from this account so unsure how to proceed. Although it’s a small amount I am loathe to send the money especially as my energy accounts have historically remained in serious credit.
He requested they provide records of how this charge was possible, they were unable to produce any records that made sense and he said he won't pay.
They agreed records produced were not matched or correct, so they apologised and closed the matter.
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