Eon Smart Meters

mhunt64

I had new Smart Gas and Electricity Meter fitted by Eon on the 4th March 2022.

The engineer could not get the smart gas meter to work and it is still not working to this day.  I have been back in touch with Eon many times to get resolved.

This time they are asking for a photo of the defective meter (which I have done twice)

But now I keep getting emails from Eon asking me what the problem is and why am I sending photos????

I just want them to come back and fit a working smart gas meter, any advice welcolme as there appears a serious lack of communication at Eon. 

Below is copy of latest email text I sent to Eon 

"I am at a loss as to why you cannot just look at my account details and sort this out. it should not be a difficult problem to resolve.  

This new discussion started when your company requested a photo to enable the replacement of a defective smart meter. (which I have been asking for since the 4th March 2022)

I will go through again in full so hopefully you can get this resolved or do I need to make a formal complain to get it sorted?  

1. I had a gas and electric smart meter fitted by your company on the 4th March 2022
2. The gas smart meter has never worked
3. I was told at the time that I would be contacted to get it resolved
4. I have chased several times for an update on getting this resolved 
5. When I telephoned last week I was told you need a photo of the defective meter (first time this has been said)
6. I sent a photograph as requested
7. I was told to send another as the first was blurry (was not my end)
8. I send another photo (attached)
9. I then have had various emails asking me what is the problem. The problem seems to be a lack of communication in your company

 

This is the last time I will be answering your emails unless you are contacting me to progress the replacement of my defective gas meter. 

A copy of this correspondence has been added to the Money Lewis Website as I feel it is important that the general public are made aware of how difficult I am finding it to get you to resolve this simple issue".                                  

             

Spoonie_Turtle

When you say the gas meter doesn't work, what exactly is it not doing?  Is it not recording any usage?  Is it not sending usage data to the supplier?  Because one of those things is rather more of a defect than the other.

Lorian

You could try posting on their forum they do have reps on there.

mhunt64

The new gas meter is not sending data to the smart meter hub, the new main meter is working fine but this data is not being transmitted to the smart hub or EON/Sainsbury. So I don't get any charges for gas on my account unless I read the meter manually. I decided to have smart meters so I could keep a closer eye on my useage, but in reality it was better when I took readings from the meters manually on the first of each month             

MultiFuelBurner

mhunt64 said:

The new gas meter is not sending data to the smart meter hub, the new main meter is working fine but this data is not being transmitted to the smart hub or EON/Sainsbury. So I don't get any charges for gas on my account unless I read the meter manually. I decided to have smart meters so I could keep a closer eye on my useage, but in reality it was better when I took readings from the meters manually on the first of each month             

So as annoying as it is you haven't lost anything you can still read this meter once a month.

The time delay to fix is horrendous of course but after your initial complaint 8 weeks later you could have lodged a complaint with the ombudsman service so back in May?