Premium Bonds - Major Error - Worth Checking - NS&I

Hi - We found my partners old Premium Bonds, we entered her "Holders Number" and was surprised that she had an unclaimed prize of £100!! She has since changed name and address that were registered, which is why the prize was never received. 

I then entered my "Holders Number" and was surprised I had an unclaimed prize of £25 from 2017!!
I then logged into my NS&I account yesterday with the same "Holders Number" and it stated that I had no prizes to claim!! 

This is a serious error on behalf of NS&I, how many accounts are showing no prizes but when you actually carry out a "Prize Checker" with your "Holders Number" it shows you have an unclaimed prize!!!! There could be £1,000,000's out there unclaimed which NS&I are earning interest on!! 
I would have never carried out a "Prize Checker" if I hadn't found the old premium bonds, why would you, I foolishly believed my account when it showed, "No Prizes"!! 

Worth a check and good luck all!! 

Comments

  • Swipe
    Swipe Posts: 5,016
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    I always use their prize checker with just my bond holding number, saves logging into their antiquated website.
  • eskbanker
    eskbanker Posts: 29,932
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    CLAYTRAP said:
    I then entered my "Holders Number" and was surprised I had an unclaimed prize of £25 from 2017!!
    I then logged into my NS&I account yesterday with the same "Holders Number" and it stated that I had no prizes to claim!! 

    This is a serious error on behalf of NS&I, how many accounts are showing no prizes but when you actually carry out a "Prize Checker" with your "Holders Number" it shows you have an unclaimed prize!!!!
    What did they say when you raised this with them?
  • pbcpdeveloper
    pbcpdeveloper Posts: 107
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    edited 8 December 2023 at 5:53PM
    Has it been confirmed which is giving the wrong result, the website or the app?
    Does the website also show no prizes for your partner ?
    If you mis-typed  your holders number into the app would it show someone else's result ?

  • The "prize checker" was the correct one. 
    I never checked my partners account to see if the £100 was in there as she had only just registered and it wasn't live!
    They said they would escalate the issue!! 

     
  • Jeez, yes that is bad.  I suppose having £80+ million of unclaimed prizes is not a problem they mind having though.
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