Debenhams

silverrocka

Has anyone had problems with either getting goods, never receiving goods or not being able to return goods I have had a terrible time trying to return some goods " I don’t want money off I JUST WANT MY MONEY BACK FOR ORDER (Removed by Forum Team) Order Total : £32.38 WHICH I SENT BACK TO YOU ON 8th NOVEMBER I TRIED SEVERAL TIMES TO CONTACT YOUR CUSTOMER SERVICES BUT THEY NEVER REPLIED I TRIED YOUR RETURNS PORTAL WHICH WOULD NOT GIVE ME A RETURN LABEL YOU DON’T HAVE A PHONE NUMBER AND THERE WASN’T ANY PAPERWORK WITH THE PARCELS I FINALLY FOUND AN ADDRESS ON THE WEB AND POSTED THE ITEMS BACK TO DEBENHAMS.COM RETURNS DHL SPECTRUM FOR DENEHAMS LODGE WAY LODGE FARM INDUSTRIAL ESTATE NEW DUNSTON NORTHAMPTON NN5 7RA PLEASE PLEASE CAN I HAVE MY MONEY BACK " I have contacted Debenhams via there facebook page still no success. I paid for the goods via Tesco credit card but tesco say they can't help because I haven't followed Debenhams returns policy DEBENHAMS WON'T LET ME FOLLOW THEIR POLICY. 

born_again

You might want to remove order details..

la531983

And all the shouting.

Alderbank

You complain that 'THERE WASN’T ANY PAPERWORK WITH THE PARCELS'

This is probably because in their Returns Information they say 'We've gone paperless! You'll no longer receive a delivery note in your parcel.'

It is risky to post stuff to a random address you find on the Internet. Many years ago Debenhams announced they were closing their warehouse in Lodge Way Northampton. Google says it has been permanently closed for at least five years. It was a huge warehouse used by the previous owners of the Debenhams name to stock goods for their stores. Celine bought the name (but none of the remaining stores or warehouses) two years ago.

the_lunatic_is_in_my_head

OP if you were cancelling your contract you should return as per:

https://www.legislation.gov.uk/uksi/2013/3134/regulation/35

(3) The address to which goods must be sent under paragraph (2)(a) is—

(a)any address specified by the trader for sending the goods back;

(b)if no address is specified for that purpose, any address specified by the trader for the consumer to contact the trader;

(c)if no address is specified for either of those purposes, any place of business of the trader.

At the very least they do have an address on the T&Cs page:

https://www.debenhams.com/pages/informational/terms-and-conditions

which is better than an address found on Google.

Does the tracking show the parcel was delivered?

Poquito

I ordered 2 items from Debenhams last week. They’ve written to advise the items are out of stock and a refund will be issued., fair enough. Their latest email advises that they have ‘Processed my Return’ and a £1.99 fee will be deducted! 

How can they possibly do this. If the item was out of stock and never received.. how could it possibly be returned? They have cancelled the contract we had as they didn’t have the goods. They can’t then deduct fees…

I think I’m done with Debenhams now as you can’t just be ignoring customers Statutory Rights!