Parcelforce Customs!!

georgiap2005

Hi everyone, I'm new here but I just had a question regarding Parcelforce customs. I have what parcel force class as a high value item (over £900) that has been in customs since the 23 November 2023.

 I contacted Parcelforce last week to ask about where it was, and they told me to email pfw-ccb@parcelforce.co.uk and ask them to remove my item from the high value store. I sent this email on 30 November 2023. There has still been no movement on my item, even though I have completed the customs forms which were sent to me.

I wondered how long I had to have a parcel sit in customs until I can file some sort of complaint or inquiry into where my item is and how long it will take for me to receive it. The parcel is coming from America, I didn't expect it to be here the next day however, it has been in the UK since the 15th November 2023.

Hoenir

Have you paid the assessed importation charges? 

DUBVENDOR

Pay the fee and the item will be sent out for delivery 

DUBVENDOR

What is the contents of the parcel and what did the CN23 note say they are ?

georgiap2005

Hoenir said:

Have you paid the assessed importation charges? 

I haven't even received a letter regarding that yet, they just asked me to confirm what was in the parcel and how much it cost etc. Should I phone and ask if there are charges?

georgiap2005

DUBVENDOR said:

Pay the fee and the item will be sent out for delivery 

I haven't had any letters or correspondence regarding a fee yet, the only letter I got was a form which told me to declare the contents and the value of the item. Should I phone and ask if there are any charges?

georgiap2005

DUBVENDOR said:

What is the contents of the parcel and what did the CN23 note say they are ?

My parcel is a snow globe. 

Wonka_2

georgiap2005 said:

DUBVENDOR said:

What is the contents of the parcel and what did the CN23 note say they are ?

My parcel is a snow globe. 

A £900 snow globe ?

Made with real snow ? Or Cocaine ? 

georgiap2005

Wonka_2 said:

georgiap2005 said:

DUBVENDOR said:

What is the contents of the parcel and what did the CN23 note say they are ?

My parcel is a snow globe. 

A £900 snow globe ?

Made with real snow ? Or Cocaine ? 

Hahaha it's a vintage Disney one, there were only a few made

DUBVENDOR

georgiap2005 said:

DUBVENDOR said:

Pay the fee and the item will be sent out for delivery 

I haven't had any letters or correspondence regarding a fee yet, the only letter I got was a form which told me to declare the contents and the value of the item. Should I phone and ask if there are any charges?

georgiap2005 said:

DUBVENDOR said:

Pay the fee and the item will be sent out for delivery 

I haven't had any letters or correspondence regarding a fee yet, the only letter I got was a form which told me to declare the contents and the value of the item. Should I phone and ask if there are any charges?

The fee will depend on the value of the item and if it is a gift . As you have not sent the information .The parcel can not be sent on . I don't see how you can have any complaint with PF or UKBA  .

Hoenir

georgiap2005 said:

DUBVENDOR said:

Pay the fee and the item will be sent out for delivery 

I haven't had any letters or correspondence regarding a fee yet, the only letter I got was a form which told me to declare the contents and the value of the item. Should I phone and ask if there are any charges?

There'll definately be charges. Customs Duty and Vat along with a processing fee. 

Sounds as if the shipper hasn't provided full documentation with the package. Hence why it'll take far longer to process. Your response will simply go to the back of the queue and wait it's turn. Not going to expedite it unfortunately. Some years back took me 5 weeks for me to get a large shipment through Coventry that had been sent from the USA. Customs can be extremely diligent.