Raisin bank breaking terms and conditions and withholding my money. Please help

GDB2222

I suggest that you put a one star review on Trustpilot. Raisin will then get in touch with you and sort out your case manually. 

wmb194

samantham06 said:

They have made it quiet. There's barely anything on internet about it. It is dispicable and illegal I'd hazard a guess. Banks can't just go around breaking terms and conditions and it's excusable for weeks on end due to "technical errors*- people need their own money to live. 

Raisin isn't a bank, it's an intermediary. It uses Clearbank (which is a bank) for your deposits and withdrawals but then there's sometimes another intermediary between it and the bank where your deposit was actually held. These 'technical issues' could be at any step in the chain: see the link and picture below:



https://www.raisin.co.uk/how-raisin-uk-works/

There probably isn't much about it as it's a small player and many of its customers will be locked into fixed term accounts and will be unaware of the issue.

Sea_Shell

I have a fix (one of many) with them that was due to mature yesterday.

It's still showing in my "funded" accounts, so hasn't disappeared yet and moved to "matured", as they usually do before the money becomes available to withdraw a day or so later.

I guess this is part of their technical issues, and hopefully it will be sorted out soon.   I'm not worried at this point.

Sea_Shell

Sea_Shell said:

I have a fix (one of many) with them that was due to mature yesterday.

It's still showing in my "funded" accounts, so hasn't disappeared yet and moved to "matured", as they usually do before the money becomes available to withdraw a day or so later.

I guess this is part of their technical issues, and hopefully it will be sorted out soon.   I'm not worried at this point.

There are definitely strange things going on.

Having said the above, I just logged in and the maturity cash is showing as now available, but the account is still showing as live, so it DID mature yesterday.

I have just made a withdrawal request, and the money has hit my external linked account immediately.

Raisin still have it showing as a live funded account.