British Gas Smart Meter DCC Registration

Marksfish

Due to the ineffectiveness of the BG app for monitoring EV tariff usage, I have been using Hugo. Electricity readings are fine, but no gas readings are coming through (fitted end of October). I have contacted Hugo and their response is:

"If the meter was recently upgraded, it may be that it hasn't been properly commissioned. This means they have likely only been commissioned to work on the supplier's network, not the open smart network. This against supplier mandates and smart meter protocols.
 
You can allow some more time for your data to show, however, your supplier would be best placed to resolve this. You can let them know to connect the smart meters to the Smart Meter network as mandated by the Smart DCC. "

Going to the DCC website, sends you to the CAB website where they have a checker to see if your meter is registered, mine returns for both meters:



So approaching British Gas and adding it to my current complaint, the answer they have given is:

"We are receiving readings. We have registered with the DCC, We are complying with all smart metering regulations"

They have also supplied the following:



I am awaiting a response from Hugo now with the above information given. Not sure who is right in this scenario?

Thanks

Mark

FreeBear

When I subscribed to the Bright app, electricity readings were available within hours of setting the account up. It took about a week for gas data to start showing. I'd suggest you wait a few days before berating BG or Hugo.

Not impressed with the granularity of the data being exported to my home automation system, but that is a separate beef (will probably get a Glow device early next year).

Marksfish

Almost 5 weeks the gas meter has been in now and still not reporting externally, so it really should be reporting externally by now. I'm happy to berate BG as they have been shocking (no pun intended) since joining, I should have listened to others. Hugo I am more on side with as they can only receive the information on a correctly provisioned system. Someone, somewhere is have a giraffe!

Marksfish

So, 2 results today on this. The response from the ombudsman to my question about whether leaving British Gas would affect the outcome of my decision, I received the following reply:
"As your meters are not commissioned, only the registered supplier can ensure they are transmitting readings.
I would ask BG if another supplier can commission your SMART meters. If they can, then its up to you if you want to switch providers or not."

So, trying another supplier, I thought i'd take a look and had the following result:


Even more certain this is a BG issue now!