How to pay in to my Moneybox ISA?

As I'm not finding Moneybox help (which was my 1st port of call, not here) very helpful tbh.

I want to put an amount of money in to my ISA & wanted to know the sort code, account number & reference to use so I contacted Moneybox who then started talking about direct debits.

I asked how that then works since I'm only wanting to pay in a single amount. Setting up a direct debit to take an amount & then having to then cancel the direct debit to stop any further amounts is quite a faff.

So they then said I can add a one off deposit which wont recur using the 'edit' button in the home screen & entering the amount.

Problem is, when I go to the home screen (home screen being 1st screen I land on when logging in in my opinion) I see no edit button (I may be being blind but I honestly can't see one) ... so told them this. 

Their reply was to say it should be next to the '£--------' amount when you can see the account. Alternatively I may be able to see 'add money'.

Once again more things I can't see. 

I'm sure their info can't be that bad yet it's worrying if I'm being that blind. I just can't see what they're referring to. I've been clicking around & can't find a way.

At this rate I'm going to put their interface as worse than First Direct which is saying something as I can't stand FD's as it is.

Comments

  • Murmansk
    Murmansk Posts: 873
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    edited 5 December 2023 at 8:52PM
    Well I have opened a Cash ISA in the last couple of days and when I go into the app, on the Home screen, there's a big button that says Add Money. Failing that if I click on Accounts at the bottom, then click the ISA, then press the + sign in a circle at the bottom it looks as though I'm going to be able to add money.

    I'm on an Android phone, if you are on iPhone it may differ I guess. When I first set up the app it wanted my bank details for the purposes of direct debits to credit the account so I wasn't expecting to receive an account number and sort code for the purposes of adding money.

    Maybe your phone is misbehaving, maybe once you've read what I've written above it might point you in the right direction.
  • B0bbyEwing
    B0bbyEwing Posts: 1,177
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    Murmansk said:
    I'm on an Android phone, 
    Me too

    Murmansk said:
    on the Home screen, there's a big button that says Add Money. 


    Home screen but I see no big button or anything saying Add Money.

    Murmansk said:
    Failing that if I click on Accounts at the bottom, then click the ISA, then press the + sign in a circle at the bottom it looks as though I'm going to be able to add money.


    I see no + sign at the bottom here



    or here.

    I feel like there's going to be a big D'oh moment coming for me but I just can't see what they say I'm supposed to be seeing.
  • Emmia
    Emmia Posts: 2,969
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    edited 5 December 2023 at 11:14PM




    This is what I can see on my S&S ISA... Two fairly obvious "add money" buttons
  • eskbanker
    eskbanker Posts: 29,938
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    Murmansk said:
    on the Home screen, there's a big button that says Add Money. 


    Home screen but I see no big button or anything saying Add Money.
    I feel like there's going to be a big D'oh moment coming for me but I just can't see what they say I'm supposed to be seeing.
    I'd have thought it was a distinct possibility that the lack of an 'add money' button will be related to the error message about your direct debit being inactive, if that's the mechanism used for funding - what do you see when you click that?
  • Beddie
    Beddie Posts: 559
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    You need to set up the Direct Debit, then you will be able to add money using the button as above. Leave the DD active, they won't take any money without asking, as it's not a regular amount like your gas bill etc.
  • B0bbyEwing
    B0bbyEwing Posts: 1,177
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    Ah right. 

    My direct debit was cancelled from my cash savings account (which I've hidden from display as no longer need it and you seem to be unable to close it in the traditional sense). 

    I never actually set up a direct debit for my ISA in the first place to cancel.

    And it never occurred to me that it needed to be set up - since they said I could make a one off payment & not that I needed a direct debit in place in order to have the option of making a one off payment. 
  • eskbanker
    eskbanker Posts: 29,938
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    Ah right. 

    My direct debit was cancelled from my cash savings account (which I've hidden from display as no longer need it and you seem to be unable to close it in the traditional sense). 

    I never actually set up a direct debit for my ISA in the first place to cancel.

    And it never occurred to me that it needed to be set up - since they said I could make a one off payment & not that I needed a direct debit in place in order to have the option of making a one off payment. 
    They don't support money being pushed from an external account, so rely on pulling it from one, which effectively means that it has to be done under a direct debit mandate, even for a one-off deposit, although there may be possibilities via Open Banking too.  I don't know if they use one DD mandate per Moneybox account or if the message about it being inactive related to the one you'd set up previously and cancelled.
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