Smart Gas meter stopped reporting data to Octopus

Pat38493

My gas meter stopped reporting data to Octopus last Tuesday (nothing showing on Bright either but it hardly every shows anything on Bright).  

Does anyone know what could cause a gas meter to just suddenly stop reporting?

elsien

Battery could’ve gone. In which case you would need a new meter.
is the meter itself showing anything or is it completely dead?

debitcardmayhem

Mine does it all the time, what meter have you got. Mine is a Landis and gyr smets1. I have been not seeing readings on octopus for 2 weeks, and it’s been doing this for 6 mths. Have you got an IHD? And can that still show gas?

Pat38493

debitcardmayhem said:

Mine does it all the time, what meter have you got. Mine is a Landis and gyr smets1. I have been not seeing readings on octopus for 2 weeks, and it’s been doing this for 6 mths. Have you got an IHD? And can that still show gas?

I am not sure the make but it’s a SMETS 1 meter fitted probably around 8-10 years ago through British Gas.  It was onboarded to the network in Q1 this year.

I don’t think it’s the battery because the manual meter reading still shows and the IHD is working and correctly displaying the gas usage.

This gas meter has always been ropey - it loses several hours of data every week or two, but now it seems to have completely stopped.

The electric meter seems to be working find and reporting data continuously.  

debitcardmayhem

As long as you can read it, then you will be able submit readings, and your billing will be fine. I asked for a new meter in may but haven’t been contacted yet. I would ie to go to tracker for gas, but am frustrated by this

KxMx

I also have SMETS1 meters upgraded onto the network earlier this year. Same make as mentioned. 

Gas stops sending data periodically, electric meter works fine.

After much back and forth with Octopus I'm told it's a known fault with the meter, there are currently multiple agencies working on a solution and as a complex issue no fix expected anytime soon. 

They are still getting reads every 24 hours so I'm being billed correctly, but the half hour data officially is unavailable, unofficially I get it sometimes.

It can work for 2 weeks, then not for 5 days, work for a few more then it's gone for several weeks again.