Switching from Pre-Payment - Who's Responsibility?

I want to switch from a Pre-Payment meter to a Direct Debit one but there's a problem.  The company I am with ONLY do pre-payment and the company I want to switch to won't switch me unless I have a monthly meter.  So if I have the right to choose what type of payment I want, who's responsibility is it to sort my new meter switch?  My old company (E) or the new one (Octopus)?  


  • Kim_13
    Kim_13 Posts: 2,216
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    Octopus are perfectly entitled to set their own terms as to the criteria for joining them (there’s nothing illegal in not accepting prepayment customers as yet), equally your current supplier cannot be forced to supply a service that they don’t offer.

    I would say that you need to switch to a provider that will accept prepayment switches, then have them switch you to a credit meter (you can research who would be the cheapest/easiest to get a credit meter with and switch to them.) Once that’s done, switch to Octopus. Just make sure you don’t end up on a fixed tariff with exit fees attached with the interim supplier.
  • ArbitraryRandom
    ArbitraryRandom Posts: 2,337
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    edited 5 December 2023 at 12:31AM
    And - probably not a problem given you'll have to wait for a meter appointment - but don't rush to move again asap. Give everything a couple of weeks to settle down and your new meter time to be registered correctly on the system (once you can see the readings on your account and you've had your first full month smart meter bill you'll probably be good). Or you'll just be saving up trouble for yourself down the road. 
    I'm not an early bird or a night owl; I’m some form of permanently exhausted pigeon.
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