Very BNPL cash back gone

ajo

I don't remember there being any mention of it only being credited in my account for a limited time. I took up this offer last year and today I notice that the cash back I had in my account has gone. Is this correct?

born_again

What were the T/C of the offer?

ajo

born_again said:

What were the T/C of the offer?

Not sure where I would find them now. But I don't remember seeing there was a limit.

ajo

It was a 12 month BNPL, on the statement it only said I will not be charged any interest up to December 23 as I paid it in full. Nothing about the credit only lasting this long too.

the_lunatic_is_in_my_head

Hello OP

As this attached to credit I would follow their complaints procedure here:

https://www.very.co.uk/assets/static/very-help-pages/FS2135-SDFC-Complaints-Leaflet-v1.pdf

Whilst you may not need to "complain" it might be the best way to get an accurate answer with minimal fuss  

ajo

the_lunatic_is_in_my_head said:

Hello OP

As this attached to credit I would follow their complaints procedure here:

https://www.very.co.uk/assets/static/very-help-pages/FS2135-SDFC-Complaints-Leaflet-v1.pdf

Whilst you may not need to "complain" it might be the best way to get an accurate answer with minimal fuss  

Thanks. I will try this. I will probably try the online chat tomorrow first though.

ajo

Good news and great to know for others who might think they are forced into finding something on Very with their credit. I spoke on Very's support chat and they said that they cant keep the credit in the system after a period of time, so expect a cheque in the post. A few days after my original post, the cheque did come.