Samsung Galaxy A14 not getting notifications - NOW SORTED!

Si_Clist

Swapped SIM provider a couple of days ago, and all appeared to be good.  Phone calls coming in, also SMS for which I get the appropriate tone.  However, I've just realised that when the likes of Tesco send me a one-time code (to the correct new number) in order to verify the number change that I'm trying to notify them of, I'm not getting them - despite me allowing notifications from them in settings.  

In a word - HELP!!!!! 

Riverstone58

Strange.

Do you mean that you're receiving no notifications at all or that you're just not receiving an alert tone for them? Is this just affecting the Tesco app that you're aware of so far?

Newcad

What network is the new SIM?

There are a couple of networks with outages over the last few days.

born_again

Could it be they are sending the one time code is going to the old number to confirm the change of number?

Security to stop fraudster taking over.

km1500

do you mean you are not receiving a notification EG from an app or do you mean you are not receiving a text

Si_Clist

What I am not receiving are any one-time codes sent to my new number.  I get texts and phonecalls OK, and the notification sounds for those are fine.  Am I correct in assuming that when the likes of banks, Paypal and so forth send these one-time codes, it's actually an ordinary text?  Or is it something different?

Provider is Talkmobile, and I haven't noticed any outages at all.  AFAIK no settings on the phone have been changed since I was with Sky.

Si_Clist

Riverstone58 said:

Strange.

Do you mean that you're receiving no notifications at all or that you're just not receiving an alert tone for them? Is this just affecting the Tesco app that you're aware of so far?

What I mean is that when a firm sends me a one-time code as a security check, it does not arrive at my phone.  It does not happen.  There is no message/text/code to be seen.  There is no notification sound.  Everything else seems to be working normally,

Neil49

Have you logged into your bank account etc and changed your contact number to the new one? 

Si_Clist

Neil49 said:

Have you logged into your bank account etc and changed your contact number to the new one? 

Of course.  The bank's site even shows the correct (new) number to which they are sending the code that I'm not receiving.

km1500

yes the banks send these notifications as a simple ordinary texts containing a number that you have to input to verify the transaction

they are basically ordinary texts

if you are not receiving the texts from the bank but are recieving other texts then either the bank has the wrong number or their texts are being blocked by some kind of block list

Si_Clist

OK ... time to wait ages to speak to a human bank person ...