corgi homecare contract cancelation issues

george121

We have sold our house and are in the process of moving which involves closing down existing services etc and during this process I have just attempted to cancel my homeware plan which has 3 months left to run.
Firstly, when I attempted to call homeware several times over the last few days using their listed phone line I was faced with the usual automated voice advising that there was no-one able to take my call then disconnected.
In exasperation I cancelled my direct debit and within hours I have had OVO/homecare e mails and just a couple of minutes ago a telephone call from them advising me that they will charge me a cancellation fee of £120 for this.
Bearing in mind I pay a monthly sum of £25 for this contract and the contract comes up for renewal on the 1st of marchI was wondering if they are legally allowed to do this?

Aylesbury_Duck

I expect they are, yes. It sounds like you committed to an annual contract rather than a monthly one.  By cancelling the payment you haven't cancelled the contract, you've breached it.

But your terms and conditions will tell you for sure.

born_again

Why do people think that cancelling payment method is the same as cancelling the contract.

HillStreetBlues

You would need the breakdown of the £120 to see how it's calculated