Help with internet - TP link router and smarty sim

ArbitraryRandom

Hello. Please help. Currently using mobile so apologies if spelling etc isn't up to snuff. 

I have a TP link router (I believe this model, but it's not on Amazon anymore for me to check: https://www.tp-link.com/uk/home-networking/3g-4g-router/archer-mr400/) 

Purchased in 2021 and used to provide home internet with a SMARTY unlimited sim - All I did to set up was put the sim in and add a network name/password and it's all been working fine until the last couple of days. 

My tech knowledge is very limited - I rebooted the router via its browser connection and it worked again for a couple of hours. 

Then, when it went down again, I checked SMARTY isn't down in my area using their coverage checker, took the sim out and put it in again, turned the router off and on again, then when none of that worked, I pressed (held down) the reset button on the router. 

Now when I try to go through the basic set up nothing is pre-populated and it is just telling me there's an unknown error, possibly with my configuration, and I don't know what that means or how to fix it... I have checked it's set to 4g as I know 3g was being shut down sometime.

Do I need a new sim/router?  




I went into the 'advanced' settings and changed the DNS to 8.8.8.8 (after googling possible problems) but it's not updating the page above. 

Newcad

Smarty appear to be having 'no signal' problems at the moment.

Take a look on down detector.

Neil49

Three network has had problems today

https://www.bbc.co.uk/news/technology-67595457

Bonhomie

ArbitraryRandom said:

Hello. Please help. Currently using mobile so apologies if spelling etc isn't up to snuff. 

I have a TP link router (I believe this model, but it's not on Amazon anymore for me to check: https://www.tp-link.com/uk/home-networking/3g-4g-router/archer-mr400/) 

Purchased in 2021 and used to provide home internet with a SMARTY unlimited sim - All I did to set up was put the sim in and add a network name/password and it's all been working fine until the last couple of days. 

My tech knowledge is very limited - I rebooted the router via its browser connection and it worked again for a couple of hours. 

Then, when it went down again, I checked SMARTY isn't down in my area using their coverage checker, took the sim out and put it in again, turned the router off and on again, then when none of that worked, I pressed (held down) the reset button on the router. 

Now when I try to go through the basic set up nothing is pre-populated and it is just telling me there's an unknown error, possibly with my configuration, and I don't know what that means or how to fix it... I have checked it's set to 4g as I know 3g was being shut down sometime.

Do I need a new sim/router?  




I went into the 'advanced' settings and changed the DNS to 8.8.8.8 (after googling possible problems) but it's not updating the page above. 

Since you were posting the above from a Mobile phone, the 'Smarty' thing to have done, would have put the working SIM from the mobile phone in the router and the Smarty SIM in the phone.....

PHK

Three which Smarty run on have had severe system issues. SIMS were showing as inactive, so your router would not be able to auto setup. 

If you leave the SIM in the router, it should start working when Three sorts itself out. 

For the future, it's  worth checking for network outages etc before doing a factory reset. 

ArbitraryRandom

Bonhomie said:

ArbitraryRandom said:

Hello. Please help. Currently using mobile so apologies if spelling etc isn't up to snuff. 

I have a TP link router (I believe this model, but it's not on Amazon anymore for me to check: https://www.tp-link.com/uk/home-networking/3g-4g-router/archer-mr400/) 

Purchased in 2021 and used to provide home internet with a SMARTY unlimited sim - All I did to set up was put the sim in and add a network name/password and it's all been working fine until the last couple of days. 

My tech knowledge is very limited - I rebooted the router via its browser connection and it worked again for a couple of hours. 

Then, when it went down again, I checked SMARTY isn't down in my area using their coverage checker, took the sim out and put it in again, turned the router off and on again, then when none of that worked, I pressed (held down) the reset button on the router. 

Now when I try to go through the basic set up nothing is pre-populated and it is just telling me there's an unknown error, possibly with my configuration, and I don't know what that means or how to fix it... I have checked it's set to 4g as I know 3g was being shut down sometime.

Do I need a new sim/router?  




I went into the 'advanced' settings and changed the DNS to 8.8.8.8 (after googling possible problems) but it's not updating the page above. 

Since you were posting the above from a Mobile phone, the 'Smarty' thing to have done, would have put the working SIM from the mobile phone in the router and the Smarty SIM in the phone.....

The sims aren't the same size and I don't have an adapter.

Plus I couldn't risk not being able to get a call as I have caring responsibilities (I get a call/text if my dad's alarm goes off).  

But don't let that stop you from feeling smart for the suggestion...  

ArbitraryRandom

PHK said:

Three which Smarty run on have had severe system issues. SIMS were showing as inactive, so your router would not be able to auto setup. 

If you leave the SIM in the router, it should start working when Three sorts itself out. 

For the future, it's  worth checking for network outages etc before doing a factory reset. 

As per the OP, I used the network status checker on the smarty website and it said no problems reported - I don't use social media generally speaking so didn't see any complaints from other customers. 

It still wasn't working this morning, but a reboot via the browser fixed it. 

Thanks for the responses received