Curtains2go order - not the width I ordered

Aylesbury_Duck

Alderbank said:

Aylesbury_Duck said:

Did you pick from a preset list of width/drop options?  If you did, and ordered online, and have had them less than 14days, then as MikeJXE points out, you can simply pack them back up and return them for a full refund.  In that case, any argument about small print, how curtains are measured and other such nonsense, is moot.

They ask specifically for the exact measured size of the curtain rod and your desired drop, not just a range of standard drops. They claim to then design and make your curtains so that they have the correct fullness and drop.
It looks from what OP says that they just supply the nearest stock width but their claim that they make each pair to order from your given dimensions and the drape qualities of the chosen fabric might be hard to challenge.

I think the OP's best bet is simply to photograph them hung on the curtain rail where it is beyond dispute that they do not conform to pattern

Ah, I see.  Yes I agree, I suspect they do apply standard sizes but as you say, hard to prove if their model is to ask for precise measurements.