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Kitchen door woes - where do I go?
kelloggs36
Posts: 7,712 Forumite
I am in dispute with the provider of my kitchen which was installed in Jan/Feb 2019. We paid over 30k for the kitchen, with approx £11.5k being the kitchen cupboards and trims etc.
In 2021, the joins of the doors showed that the vinyl wrap had worn away leaving the mdf showing behind on lots of the cupboards. They tried to claim it was the atmosphere of the kitchen and water ingress but I argued that they are designed for a kitchen and only get wiped over - it is just where the vinyl wrap meets a join that the problem arose.
They agreed to replace the affected doors which was quite a lot of them!
I have now noticed the issue arising again, and is also on doors which are hardly touched at all. I am still within the 6 year warranty period.
I have gone back again and they have contacted the manufacturer who have offered a repair as the doors are no longer available as they have been discontinued. As many of the doors have been replaced before already, I have totally lost trust in the product now and am concerned that if I accept a repair, the remaining doors will develop the fault and then I will be back to square one again, but this time out of warranty period. What I would like is replacement doors which last longer than 2-3 years. I am really unhappy as my previous kitchen, which I bought from Howdens lasted 15 years with no issues and in fact, we are still using some of the cupboards as we re-purposed them when we constructed a utility room. That room is very humid at times with a tumble dryer on yet the doors are still going strong. The doors provided for my expensive kitchen are appalling quality in comparison and I really regret going there now. I do not expect a refund or a whole new kitchen, just new doors which are of an acceptable quality.
I have been advised to get an independent report on the doors and this is where my query lies: where and who do I contact to get this done? Can I just contact any alternative kitchen provider or builder? Is there a specialist place to go?
Thankyou!
In 2021, the joins of the doors showed that the vinyl wrap had worn away leaving the mdf showing behind on lots of the cupboards. They tried to claim it was the atmosphere of the kitchen and water ingress but I argued that they are designed for a kitchen and only get wiped over - it is just where the vinyl wrap meets a join that the problem arose.
They agreed to replace the affected doors which was quite a lot of them!
I have now noticed the issue arising again, and is also on doors which are hardly touched at all. I am still within the 6 year warranty period.
I have gone back again and they have contacted the manufacturer who have offered a repair as the doors are no longer available as they have been discontinued. As many of the doors have been replaced before already, I have totally lost trust in the product now and am concerned that if I accept a repair, the remaining doors will develop the fault and then I will be back to square one again, but this time out of warranty period. What I would like is replacement doors which last longer than 2-3 years. I am really unhappy as my previous kitchen, which I bought from Howdens lasted 15 years with no issues and in fact, we are still using some of the cupboards as we re-purposed them when we constructed a utility room. That room is very humid at times with a tumble dryer on yet the doors are still going strong. The doors provided for my expensive kitchen are appalling quality in comparison and I really regret going there now. I do not expect a refund or a whole new kitchen, just new doors which are of an acceptable quality.
I have been advised to get an independent report on the doors and this is where my query lies: where and who do I contact to get this done? Can I just contact any alternative kitchen provider or builder? Is there a specialist place to go?
Thankyou!
0
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Yes, any kitchen provider will do.1
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