Boiler failed what are your rights advice please.

mcplumb

can you not go back to the installation company/annual service company. 

molerat

You  need an emergency plumber to stop the water if you don't know how to do it yourself.

Is it a combi or system boiler - do you have a hot water tank ?

km1500

who does the annual service on the boiler is it the manufacturer or somebody else 

Hoenir

Presumably you've had the boiler serviced annually and contacted the same for assistance?  Warranty maybe invalid if it hasn't been serviced in accordance with the schedule.  

BJV

Just read the thread? Have you managed to stop the water?
Is there anyone you know, family, or friends who could come and have a second look until the emergency repairer gets there?

Hope you are ok?

jefaz07

Speak to the installer. When I fit boilers I generally get priority warranty calls. Lots of times the same day. 

You can get any engineer to carry out the annual service, as long as the benchmark is signed it’s good. 

Who is the manufacturer?

user1900

mcplumb said:

can you not go back to the installation company/annual service company. 

We went back to the installation company who also do the annual boiler service, they sent us to the manufacturer. When we tried to call the installers back, they didn't answer, we left a message, they haven't returned the call. 

Hoenir

user1900 said:

mcplumb said:

can you not go back to the installation company/annual service company. 

We went back to the installation company who also do the annual boiler service, they sent us to the manufacturer. When we tried to call the installers back, they didn't answer, we left a message, they haven't returned the call. 

That's a poor service level. 

user1900

BJV said:

Just read the thread? Have you managed to stop the water?
Is there anyone you know, family, or friends who could come and have a second look until the emergency repairer gets there?

Hope you are ok?

Thanks very much for your concern, we've stopped the water, we called out an emergency plumber he's just attended, we didn't have a choice really, there's no way we could wait until Thursday. Thankfully it's sorted, we just have to get everything dried out, lots of things have been damaged by the water. We're not going to claim on our house insurance because the premium would go through the roof next year, plus there's the excess.

user1900

jefaz07 said:

Speak to the installer. When I fit boilers I generally get priority warranty calls. Lots of times the same day. 

You can get any engineer to carry out the annual service, as long as the benchmark is signed it’s good. 

Who is the manufacturer?

We went back to the installation company who also do the annual boiler service, they sent us to the manufacturer. When we tried to call the installers back, they didn't answer, we left a message, they haven't returned the call. The manufacturer is Ideal Boilers. Or as they are known now, Ideal Heating.