Lastminute.com Refuse refund

the_lunatic_is_in_my_head

You would have to look at the Lastminute.com terms to see what the contract with them is for (they are long and I'm lazy ), it's likely to be for making the booking and the contract for the experience is with the hotel directly, if that's the case then you need to take up any issues with the hotel directly. Was the hotel in the UK?  

Danay94

the_lunatic_is_in_my_head said:

You would have to look at the Lastminute.com terms to see what the contract with them is for (they are long and I'm lazy ), it's likely to be for making the booking and the contract for the experience is with the hotel directly, if that's the case then you need to take up any issues with the hotel directly. Was the hotel in the UK?  

The Hotel was in the UK yes, London

When I initially had correspondence with the hotel they told me to go to lastminute.com as i'd made the booking with them

jon81uk

Danay94 said:

jon81uk said:

Did you ask the hotel to move you to another room? What other action did you take while at the hotel? Did you try adjusting the temperature control in the room or turning off the aircon (there is usually a control panel in most hotels).

If the issue is as bad as you describe I would not have stayed in the room for a third night, i would have asked to speak to the manager and stayed at the reception desk until an acceptable solution was found.

I did ask to move rooms yes, it was also known to the hotel that there were issues with this system in areas of the hotel - I would say the room should never have been available on that basis.

the aircon was turned off - this is a separate ventilation system that has to be on due to having no purge ventilation - i.e. a window, there was no user control available.

I complained about the issue each day and was reassured that someone would come out to look at the problem each time.
 
Action aside, I don't think it is unreasonable to be wanting to resolve the issue after the fact. If I had stayed quiet the entire stay then I would agree. I am just looking for some advice on what next steps should be.

If you asked to move rooms why didn't it happen? For a stay of multiple nights I would expect an issue of this nature to be dealt with whilst at the hotel, I think it is fairly reasonable that if you stayed all three nights they don't see the issue. As I said, if the issue was as bad as you described I would have waited in the lobby until they moved me to a new room or an alternative hotel.